At a Glance
- Tasks: Lead a team to ensure high-quality claims decision-making and compliance.
- Company: Dynamic company focused on Group Protection claims with a commitment to excellence.
- Benefits: Competitive salary, bonuses, private medical, and flexible working options.
- Other info: Join a diverse team dedicated to inclusion and professional growth.
- Why this job: Make a real impact in a leadership role while developing your skills.
- Qualifications: Experience in Protection claims and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
We are seeking an experienced Senior Technical & Quality Manager to lead technical excellence and quality assurance across a Group Protection claims function. This is a key leadership role responsible for ensuring consistent, accurate and high-quality claims decision-making, while embedding robust risk, compliance and regulatory controls across the claims environment. You will lead and develop a small team of senior claims professionals, acting as a technical authority for complex and high-value cases.
Key Responsibilities
- Own and continuously improve the claims quality framework, ensuring fair and consistent outcomes
- Lead a structured sampling and audit programme, providing insight and driving performance improvements
- Provide technical oversight and approval for complex and high-value claims
- Line manage and develop a team of senior claims consultants
- Chair and contribute to calibration panels to ensure aligned decision-making
- Drive technical training and knowledge sharing across the team
- Engage with reinsurers and medical professionals to enhance claims capability
- Ensure compliance with risk, legal, regulatory and data protection standards
What We’re Looking For
Experience
- Strong background in Protection claims (Group Protection preferred)
- Proven experience handling complex claims, appeals and disputes
- Exposure to high-value claims decisions and reinsurance referrals
- Experience in quality assurance, sampling or control frameworks
- Previous leadership or team management experience
Knowledge
- Strong understanding of protection products and policy conditions
- Knowledge of claims risk, controls and compliance frameworks
- Good working knowledge of medical evidence in claims assessment
- Understanding of handling sensitive and personal data
Skills
- Highly analytical with strong attention to detail
- Clear and confident communication skills
- Ability to influence stakeholders and challenge constructively
- Strong leadership and coaching capability
What’s on Offer
- Competitive salary + bonus and pension
- Private medical, life assurance & income protection
- Ongoing training and development opportunities
- Flexible working options
Diversity & Inclusion
We are committed to building an inclusive workplace where everyone can thrive and reach their full potential. We welcome applications from all backgrounds and are happy to discuss flexible working arrangements.
Claims Manager in London employer: ECR Global
As a leading employer in the insurance sector, we pride ourselves on fostering a culture of technical excellence and continuous improvement. Our commitment to employee development is reflected in our ongoing training opportunities and flexible working arrangements, ensuring that our team members can thrive both personally and professionally. With competitive salaries, comprehensive benefits, and a focus on diversity and inclusion, we offer a rewarding environment for those looking to make a meaningful impact in the claims management field.
