Edinburgh-based Head of Customer Remediation role offers hybrid working (4 days a week) overseeing remediation, risk events and complaints in a senior leadership capacity. You will guide two teams, diagnose core issues across processes and technology, and implement fixes with a durable operating model for 12–24 months.
Strong regulatory exposure and cost-management focus are key. The candidate will shape quality controls, move from manual sampling toward analytics-driven oversight, and drive
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Senior Lead, Customer Remediation & Risk in Livingston employer: ECR Global
Join a dynamic and fast-growing financial services firm in the South-West Midlands, where you'll enjoy a hands-on role with genuine ownership in shaping product governance. Our founder-led culture fosters a collaborative environment that prioritises employee growth and offers hybrid working arrangements, ensuring a balanced work-life experience. With competitive compensation and a commitment to responsible growth, this is an excellent opportunity for those seeking meaningful and rewarding employment.
