ECR Global in Edinburgh is seeking a Head of Customer Remediation to own remediation, risk events and complaints across a 50–60 person operation. This hybrid role, based in Edinburgh with four days on site, focuses on transforming the aging calculation and correspondence estate into a high-clarity, data-driven operation.
You will lead two heads and their teams, gauge issues across processes and technology, and implement tactical fixes while building a lasting operating model designed for 12–24
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Head of Customer Remediation & Experience (Hybrid | Edinburgh) employer: ECR Global
Join a dynamic and fast-growing financial services firm in the South-West Midlands, where you'll enjoy a hands-on role with genuine ownership in shaping product governance. Our founder-led culture fosters a collaborative environment that prioritises employee growth and offers hybrid working arrangements, ensuring a balanced work-life experience. With competitive compensation and a commitment to responsible growth, this is an excellent opportunity for those seeking meaningful and rewarding employment.
