ECR Global seeks a Head of Customer Remediation in Edinburgh to lead two teams focused on remediation, risk events and complaints. You will diagnose cross-functional problems, set priorities and drive tactical fixes while designing a durable operating model for the next 12–24 months.
The role requires a strong background in controls or risk within a regulated environment, with an ability to turn around aging operations and manage senior stakeholders.
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Head of Customer Experience & Remediation employer: ECR Global
Join a dynamic and fast-growing financial services firm in the South-West Midlands, where you'll enjoy a hands-on role with genuine ownership in shaping product governance. Our founder-led culture fosters a collaborative environment that prioritises employee growth and offers hybrid working arrangements, ensuring a balanced work-life experience. With competitive compensation and a commitment to responsible growth, this is an excellent opportunity for those seeking meaningful and rewarding employment.
