At a Glance
- Tasks: Lead a major business transformation and manage a large-scale operation with 600+ team members.
- Company: Join a market leader in a highly regulated industry focused on customer-centric service delivery.
- Benefits: Competitive salary, dynamic work environment, and the chance to drive significant change.
- Other info: Confidentiality assured; apply for a private discussion about this exciting opportunity.
- Why this job: Be at the forefront of a generational shift in operational excellence and cultural evolution.
- Qualifications: Proven experience in managing large teams and delivering successful transformations in regulated industries.
The predicted salary is between 80000 - 100000 € per year.
Are you a visionary operational leader who thrives at the intersection of complex service delivery and large-scale cultural evolution? Our client is seeking an outstanding Senior Operations Director to spearhead a multi-year, high-stakes business transformation. This is not a "business as usual" role; it is a mandate to lead a fundamental shift in how a major regulated enterprise serves its customers, navigating a transition to a unified, digital-first operating model.
The Opportunity
You will hold full accountability for a sophisticated operational partnership, managing a significant £30m+ annual budget. This role demands a leader who can balance rigorous financial and data controls with a deep commitment to customer-centricity and journey-led service design.
Key Responsibilities you must have experience in:
- Scale Leadership: Direct a complex, multi-site operation of 600+ FTE, encompassing both onshore and offshore delivery teams across front, middle and back-office functions.
- Strategic Transformation: Lead the transition from legacy structures to a modern, single-platform operating model with onshore/offshore operations, ensuring seamless service continuity during deep technology estate changes.
- Cultural Evolution: Act as a "follow-me" leader to drive mindset shifts in environments that may be change-resistant, fostering a high-performance, agile culture.
- Commercial Mastery: Manage complex P&L and commercial frameworks, ensuring that operational excellence directly translates into margin protection and value creation.
- Client Stewardship: Navigate intricate, high-level stakeholder relationships (C-Suite), acting as a trusted partner through periods of ambiguity and rapid business pivoting.
The Ideal Candidate
We are looking for a heavyweight operator with a proven track record in highly regulated industries - specifically Financial Services (Banking, Insurance, L&P, Wealth, Retirement), Telecoms, or Utilities.
You will bring:
- Large-Scale Expertise: Extensive experience managing operations exceeding 600+ FTE with a combined onshore/offshore footprint.
- Transformation Pedigree: A history of successfully delivering large-scale operational migrations, headcount transitions, and digital platform adoptions.
- Analytical Rigor: A data-driven approach to performance improvement, utilizing deep metrics to drive decision-making and financial control.
- Exceptional EQ: The ability to influence, mobilize capabilities, and simplify the complex for diverse stakeholder groups.
- Tenacity: The resilience to thrive in fast-moving, sometimes ambiguous environments where problem-solving and navigating uncertainty are daily requirements.
Why This Role?
This is a rare opportunity to own the operational roadmap for a market leader undergoing a generational shift. If you are a high-energy leader who can marry commercial acumen with people-first transformation, we want to hear from you. Confidentiality is Assured. To explore this opportunity further, please apply with your latest CV or contact us directly for a private discussion.
Senior Head of Operations in Edinburgh employer: ECR Global
As a Senior Operations Director in Edinburgh, you will join a forward-thinking organisation committed to transformative change and operational excellence. The company fosters a dynamic work culture that prioritises employee growth, offering opportunities for professional development and leadership training while navigating a significant business transformation. With a focus on customer-centric service design and a collaborative environment, this role provides a unique chance to make a meaningful impact in a major regulated enterprise.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Head of Operations in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on social media. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their challenges and think about how your experience can help them navigate their transformation. We want you to shine and show them you’re the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for operational leadership and how you can drive change. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can lead the charge in operational excellence.
We think you need these skills to ace Senior Head of Operations in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Operations Director. Highlight your experience in managing large teams and leading transformations, especially in regulated industries. We want to see how your background aligns with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've successfully managed operations and driven change. This will help us see the impact you've made in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story. Explain why you’re passionate about this role and how your vision aligns with our mission at StudySmarter. We love seeing candidates who are genuinely excited about the opportunity!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at ECR Global
✨Know Your Numbers
As a Senior Operations Director, you'll be managing a hefty budget. Brush up on your financial metrics and be ready to discuss how you've successfully managed P&L in the past. This shows you can balance operational excellence with financial acumen.
✨Showcase Your Transformation Experience
Prepare specific examples of large-scale transformations you've led. Highlight your role in transitioning from legacy systems to modern platforms, especially in regulated industries. This will demonstrate your capability to navigate complex changes.
✨Cultural Leadership is Key
Be ready to talk about how you've fostered a high-performance culture in previous roles. Share strategies you've used to shift mindsets in change-resistant environments, as this is crucial for the role's success.
✨Engage with Stakeholders
Think about your experience with C-suite stakeholders. Prepare to discuss how you've built trust and navigated ambiguity in high-stakes situations. This will show your exceptional emotional intelligence and ability to influence diverse groups.
