ECR Global in Edinburgh is seeking a Head of Customer Remediation to lead remediation, risk events, and complaints within a large customer operation. The role oversees two heads and their teams, shaping a fast, accurate read of issues across process, tech and people, and delivering tactical fixes while designing a durable operating model.
You will rebuild the quality and oversight framework, moving from manual sampling to a modern approach driven by analytics and AI, with a focus on reducing
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Senior Leader, Customer Remediation & Experience in Dunfermline employer: ECR Global
Join a dynamic and fast-growing financial services firm in the South-West Midlands, where you'll enjoy a hands-on role with genuine ownership in shaping product governance. Our founder-led culture fosters a collaborative environment that prioritises employee growth and offers hybrid working arrangements, ensuring a balanced work-life experience. With competitive compensation and a commitment to responsible growth, this is an excellent opportunity for those seeking meaningful and rewarding employment.
