Director of Operations

Interim Operations leader FTC £200K (3-month role)

Our client is a leading insurance organisation, seeking an experienced Interim Operations Leader to drive a critical operational programme during a key period of executive transition. This senior-level interim role will take ownership of strategic outsourcing and offshoring initiatives, with a particular focus on operational resilience and supplier performance.

The successful candidate will be expected to hit the ground running, bringing a blend of strategic oversight, executional rigour, and stakeholder management to ensure continuity and momentum across core operational workstreams.

Key Responsibilities:

• Lead and manage business-critical outsourcing and offshoring activities, including transitions to delivery centres in India.
• Maintain operational stability and resilience during a leadership gap.
• Act as the escalation point for transition issues and risk mitigation.
• Drive supplier performance and oversee complex negotiations with external vendors.
• Engage effectively with senior stakeholders across the business to maintain alignment and transparency.
• Ensure regulatory and risk frameworks are embedded into operational processes.

Candidate Profile:

• Proven Outsourcing & Offshoring Expertise: Demonstrated success in managing complex outsourcing transitions, especially involving Indian-based operations.
• Sector Knowledge: Strong familiarity with the insurance sector and its regulatory environment.
• Operational Resilience & Risk Management: Deep understanding of operational risk, resilience planning, and continuity in third-party arrangements.
• Stakeholder Management: Adept at engaging with senior leadership, navigating complex organisations, and managing competing priorities.
• Supplier Management: Skilled negotiator with a track record of holding vendors accountable and resolving performance issues.
• Immediate Availability: Must be available from October, with flexibility to begin earlier for a handover period.

If you are interested in finding out more, please get in touch.