As Operations & Dispatch Manager, you will have responsibility for:
Managing the day-to-day office operation
Coordinating and dispatching drivers
Organising daily schedules and bookings
Allocating work to available drivers
Monitoring journeys and operational requirements
Communicating with drivers and customers
Handling incoming calls, messages and booking enquiries
Managing changes, cancellations and last-minute situations
Coordinating driver availability
Helping maintain professional standards across the team
Supporting recruitment and onboarding
Maintaining accurate operational records
Improving systems and procedures
Identifying problems before they become bigger problems
Supporting management with the development of the business
THIS IS A LEADERSHIP ROLE
We are looking for someone who is comfortable taking responsibility and making decisions.
You will not simply wait for instructions.
We need someone who can:
See what needs to be done → organise it → communicate it → make sure it happens.
When a driver is delayed, a booking changes, a customer needs assistance or an unexpected operational problem occurs, you will be one of the people responsible for helping find the solution.
OFFICE MANAGEMENT
The role includes responsibility for keeping the office organised and efficient.
You may be responsible for:
Managing calls and enquiries
Managing bookings
Coordinating the daily schedule
Communicating with customers
Communicating with drivers
Maintaining operational information
Monitoring driver availability
Managing changes to the day’s work
Ensuring important information reaches the right person
Maintaining a professional office environment
DISPATCH & DRIVER COORDINATION
A key part of the role will be ensuring that the right driver is allocated to the right journey at the right time.
You will coordinate:
Pickups
Advance bookings
Airport transfers
Rail and seaport transfers
Changes and cancellations
Last-minute requirements
Driver communication
You will need to remain calm, organised and decisive when the operation becomes busy.
TEAM LEADERSHIP
The Operations & Dispatch Manager will also have an important role in supporting and coordinating our driver team.
This includes:
Giving clear instructions
Supporting drivers during their shifts
Maintaining communication standards
Helping resolve operational problems
Monitoring reliability and punctuality
Helping create a positive and professional working environment
The successful candidate should be comfortable leading people while maintaining a professional and respectful approach.
CUSTOMER EXPERIENCE
Every interaction with a customer is an opportunity to represent EcoWheel Ride.
You may communicate with:
Business customers
Hotel and tourism customers
Rail and seaport passengers
Regular customers
Customers making advance bookings
Professional communication, attention to detail and a solution-focused attitude are essential.
WHO WE ARE LOOKING FOR
For the Operations & Dispatch Manager role, we are looking for someone who is:
ORGANISED
Able to manage multiple bookings, drivers and tasks without losing sight of important details.
CONFIDENT
Comfortable making decisions and taking responsibility.
A NATURAL LEADER
Able to coordinate people and give clear instructions.
CALM UNDER PRESSURE
Able to deal with unexpected situations without losing focus.
COMMUNICATIVE
Able to communicate clearly with customers, drivers and management.
RESPONSIBLE
Someone who takes ownership rather than waiting for somebody else to solve the problem.
PROFESSIONAL
Someone who understands that the office is an important part of the customer experience.
EXPERIENCE
Experience in any of the following would be useful:
Private hire or taxi operations
Fleet management
Logistics
Office management
Operations management
Team leadership
Scheduling
Hospitality
Travel or passenger transport
Private hire industry experience is an advantage, but we are also interested in people who can demonstrate strong organisation, leadership and problem-solving ability.
A valid East Devon Private Hire Driver Licence would be an advantage where driving company vehicles or covering driver duties is required.
WHAT WE OFFER
OPERATIONS & DISPATCH MANAGER
Salary: discussed depending on experience and responsibilities
The position carries greater operational responsibility and is intended for someone capable of taking an active leadership role within the business.
The role and package can be discussed during the application process.
WHY JOIN ECOWHEEL RIDE?
A GROWING LOCAL BUSINESS
Become part of a growing private hire operation based in Honiton and serving East Devon and beyond.
REAL RESPONSIBILITY
For the Operations & Dispatch Manager role, you will have an active role in how the daily business operates.
PROFESSIONAL ENVIRONMENT
We aim to provide a reliable and professional service to every customer.
OPPORTUNITY TO GROW
As the business develops, there is potential for responsibilities to develop with it.
LOCAL BASE
Our operation is based in Honiton, East Devon.
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