Operations and Maintenance Client Relations Account Manager in Gloucester

The Operations and Maintenance Client Relations Account Manager is typically responsible for overseeing the operations and maintenance (O&M) services for key accounts within the Company. This role involves managing relationships with clients, ensuring the efficient and effective delivery of O&M services, and optimising operational processes to meet client needs and contractual obligations. You will be the primary point of contact for our most important, named clients of long-term Operations and Maintenance contracts.

About Ecovision: Ecovision has extensive experience designing, installing and managing distributed rooftop solar PV asset portfolios across the UK. We have installed over 5,500 systems and currently manage over 19,000 installations across the mainland UK (63MWp capacity). Our clients are primarily Portfolio Investors, Councils, and Housing Associations. We have a strong track record of managing long‑term solar performance and work with clients to minimise operational costs while maximising renewable energy generation.

Benefits of working at Ecovision Asset Management:

• Free work social events including Christmas Party and summer BBQ
• Strong team culture, our staff are our focus
• Contributory pension (up to 5%) with overpayment option
• Buy and carry over annual leave facility
• Death in service cover
• Company sickness pay
• Employee Assistance programme
• 25 days paid holiday plus a day for your birthday, with an additional day for each year of service, up to a maximum of 30 days
• Long service awards
• Excellent maternity, adoption, surrogacy and paternity benefits
• Rapidly growing Company with career support, defined progression structures and significant opportunity for career progression
• Flexi working of hours and location that facilitates a work/life balance
• Bike to work scheme

Main Responsibilities:

• Build and maintain strong client relationships through regular communication, reviews, presentations, and surveys, proactively managing contract renewals from at least 6 months prior to expiry to achieve customer satisfaction targets and 100% retention.
• Manage contracts with clients.
• Coordinate and collaborate with Operations to schedule planned and reactive works, ensure Ecovision’s service levels are met, and deliver all O&M contractual requirements.
• Produce contractual and ad hoc client reports and share management information via agreed portals.
• Prepare 12-month portfolio, budget, and operational forecasts.
• Manage performance guarantees, client-owned stock, and exception/project works.
• Support invoicing, credit control, and resolve queries or aged debt issues.
• Analyse management information, implement improvements, and apply contractual uplifts.
• Manage FiT submissions and OFGEM compliance where applicable.
• Collect asset register data from client, review, liaise with IT to upload and take follow up action where needed to populate/cleanse data.
• Identify opportunities to upsell our services and maximising these opportunities against budgets.
• Maintain accurate data across Salesforce and the Asset Register, including meter changes, manual reads, MCS updates, terminations, and account suspensions.
• Update and validate asset records across monitoring platforms and portals.
• Identify, upscale, and resolve data discrepancies between providers and portfolios.
• Manage meter and inverter validation and oversee third‑party meter read data.
• Identification and escalation of risks and opportunities.
• Identifying and implementing areas of efficiency.
• Drafting and implementing process maps/procedures.
• Critical Path/Budget forecast for Annual Inspections (with all departments and customers).

Other duties: The post holder may be required to undertake other reasonable ad hoc duties as appropriate and requested by their Line Manager.

Skills and experience:

• Demonstrable track record of successfully managing commercial contracts and working as a B2B account manager with clients worth a minimum of £250,000 pa.
• A track record of successfully selling additional services to existing clients.
• Experience with managing supply chains and sub‑contractor resources where it is commercially sensible to outsource services.
• Strong experience of working with multiple stakeholders (internal and external) to deliver required actions.
• Proven ability to deliver against business objectives on time and on budget.
• Ability to proactively manage own work and meet deadlines.
• Excellent verbal and written communication skills.
• Attention to detail and strong organisation skills.
• Excellent Excel and Database skills, comfortable with manipulating large data sets and data analysis to support commercial decision making.
• Knowledge of rooftop solar installation or maintenance is desirable.
• Desire to learn about all aspects of Solar PV operations and maintenance.

Location: Ecovision, Pure Offices, Quedgeley, Gloucester. Commutable to the Head Office in Quedgeley, Gloucestershire.

Hours: 37.5 hours per week, Monday to Friday.

Why Join Us? Opportunity to join a growing solar PV company. Work alongside a team of passionate and skilled professionals dedicated to sustainable energy. Competitive salary, benefits, and ongoing professional development.

Diversity and Inclusion statement: Ecovision are committed to ensuring diversity and inclusion within our Organisation. We strive to be a successful, caring and welcoming place for all our team members and our customers. We are committed to our equal opportunities policy and a culture of respect and understanding. We want to ensure that everyone feels included, welcome and able to be themselves and bring their authentic abilities. We are very willing to provide accessibility accommodations for applicants where required.

To apply: If you wish to apply, please send a CV and covering letter to hr@ecovision.co.uk.