At a Glance
- Tasks: Support planning and delivery of solar projects, coordinating with engineers and clients.
- Company: Join Ecovision, a leader in renewable energy solutions with a strong team culture.
- Benefits: Enjoy 25 days holiday, flexible working, and social events like summer activities and Christmas parties.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real impact in the renewable energy sector while developing your career.
- Qualifications: Experience in project coordination and excellent communication skills are essential.
The predicted salary is between 36000 - 44000 £ per year.
Contracted Hours: 37.5 paid hours per week between the hours of 08:00AM to 18:00PM.
Reports to: Subject Matter Expert – Commercial and Roofing, Customer Success Manager (Operational Performance Manager).
Location: Ecovision, Pure Offices, Quedgeley, Gloucester.
Salary: Competitive
About the job:
We seek a highly organised, detail focused commercial and roofing customer support agent to join our growing team. This role is critical in supporting the planning, scheduling, and delivery of field and installation work across commercial and domestic sites. You will work closely with field engineers, subcontractors, and clients to ensure projects are completed efficiently, within scope, and to a high standard.
About Ecovision:
Ecovision has extensive experience designing, installing and managing distributed rooftop solar PV asset portfolios across the UK. We have installed over 5,500 systems and currently manage over 19,000 installations across the mainland UK (63MWp capacity). Our clients are primarily Portfolio Investors, Councils, and Housing Associations. We have a strong track record of managing long-term solar performance and work with clients to minimise operational costs while maximising renewable energy generation.
Benefits of working at Ecovision Asset Management:
- Free work social events including Christmas Party and summer activity
- Strong team culture, our staff are our focus
- Contributory pension (up to 5%) with overpayment option
- Buy and carry over annual leave facility
- Death in service cover
- Company sickness pay
- Employee Assistance programme
- 25 days paid holiday plus a day for your birthday, with an additional day for each year of service, up to a maximum of 30 days
- Long service awards
- Excellent maternity, adoption, surrogacy and paternity benefits
- Rapidly growing Company with career support, defined progression structures and significant opportunity for career progression
- Flexi working of hours and location that facilitates a work/life balance
- Bike to work scheme
What you’ll do:
- Manage customer contacts through multiple channels
- Book commercial site periodic inspections and commercial site fault visits, ensuring all relevant information is provided to customers, including RAMS (Risk Assessment and Method Statement), Statement of Works, and equipment details
- Coordinate installation work using provided checklists to ensure completeness and compliance
- Manage coordination of all PPP (Planned Preventative Maintenance) works, liaising with clients regarding equipment needs, scheduling, and RAMS documentation
- Coordinate and manage roofing workflow, including working with in-house and subcontract roofing teams, as well as scaffolding and equipment providers
- Update all tracking systems relating to the cost of sales, including equipment, hotel bookings, and subcontractor costs
- Review completed fieldwork (site visit sheets) to ensure billing accuracy and identify any required revisits or further actions
- Support smooth communication between clients, engineers, and the operations team to ensure high-quality project delivery
- Maintain clear records and documentation in Salesforce CRM and project tracking systems
- Support field service engineers with daily challenges and diary management
- Dialler Campaigns
- Liaising with account management team (supporting/ assisting with escalations)
What you’ll need:
- Proven experience in project coordination, scheduling, or operations support
- Strong attention to detail and organisational skills
- Excellent communication skills and ability to liaise effectively with internal teams, subcontractors, and clients
- Strong problem-solving and multitasking abilities
- Experience managing workflows and tracking project progress
- Comfortable working with CRM and project management systems (Salesforce experience desirable)
- Experience in renewables, energy, or construction sectors is advantageous but not essential
Diversity and Inclusion statement:
Ecovision are committed to ensuring diversity and inclusion within our Organisation. We strive to be a successful, caring and welcoming place for all our team members and our customers. We are committed to our equal opportunities policy and a culture of respect and understanding. We want to ensure that everyone feels included, welcome and able to be themselves and bring their authentic abilities. We are very willing to provide accessibility accommodations for applicants where required.
If you are interested in applying for employment with us and in need of reasonable adjustments or assistance, please do send an email to HR.
To apply:
If you wish to apply, please send a CV and covering letter to.
Commercial and Roofing Customer Support Agent in Gloucester employer: Ecovision
Ecovision is an exceptional employer that prioritises flexibility and employee growth, making it an ideal choice for marketing professionals seeking a part-time role. With a strong team culture and a commitment to investing in staff development, employees can thrive while contributing to the vital renewable energy sector. Enjoy benefits such as social events and a contributory pension scheme, all while making a meaningful impact in a rapidly growing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial and Roofing Customer Support Agent in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ecovision. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ecovision before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial and Roofing Customer Support Agent in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ecovision:Your cover letter is your chance to shine! Tell us why you want to work at Ecovision specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ecovision!
How to prepare for a job interview at Ecovision
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
