At a Glance
- Tasks: Coordinate daily operations and enhance client experiences in a vibrant veterinary practice.
- Company: Join Ecovets, a beloved independent veterinary practice in Wandsworth Town.
- Benefits: Enjoy a competitive salary, tailored benefits, and 5 weeks holiday plus bank holidays.
- Other info: Be part of a supportive team with real opportunities for career growth.
- Why this job: Shape the future of veterinary care while working closely with the founder.
- Qualifications: Experience in managing veterinary teams and a passion for exceptional client service.
The predicted salary is between 30000 - 38000 £ per year.
Pay: £30,000.00 - £38,000.00 per year
Help us build one of London's most loved truly independent veterinary practices. At Ecovets, we believe a visit to the vet should feel different. We're an independent veterinary practice in Wandsworth Town, known for exceptional client care, a genuinely supportive team and a beautifully designed, low-stress environment for pets and people alike. We're now preparing to move into our brand-new flagship practice at New Acres, and we're looking for an exceptional Operations & Client Experience Coordinator to help us shape the next chapter.
This isn't a typical veterinary administration role. You'll work closely with our founder to help keep the practice running seamlessly, improve the way we work, support the team and ensure every client has an outstanding experience from the moment they contact us. If you're someone who loves organisation, enjoys solving problems, thrives on responsibility and takes pride in creating exceptional experiences, we'd love to meet you.
What you'll be doing
- Coordinating the day-to-day operations of the practice
- Supporting the team with operational planning and problem-solving
- Managing rotas, stock control, suppliers and general administration
- Helping deliver an outstanding client experience across every touchpoint
- Supporting reception during busy periods and ensuring smooth client journeys
- Developing and improving systems, workflows and internal processes
- Coordinating projects as Ecovets continues to grow
- Working closely with the founder to implement new ideas and continuously improve the practice
- Helping foster the positive, supportive culture that makes Ecovets unique
We're looking for someone who...
- Is exceptionally organised and enjoys bringing structure to busy environments
- Takes ownership and naturally looks for solutions
- Has excellent communication and people skills
- Loves delivering outstanding customer experiences
- Enjoys improving systems and making things work better
- Is calm under pressure and able to prioritise effectively
- Wants to build a long-term career with genuine opportunities for progression
Experience
We’re looking for someone with experience managing veterinary teams and the day-to-day operations of a busy clinical environment. You’ll understand the pace, pressures and standards required in practice, and you’ll be confident supporting vets, nurses, VCAs and front-of-house colleagues to work well together. Previous experience as a Head Nurse, Lead RVN, Clinical Nurse Manager, Practice Manager or similar would be highly valued. What matters most is that you can bring calm leadership, strong organisation and high standards to the team.
Why join Ecovets?
- Help shape one of London's most exciting independent veterinary practices
- Work directly alongside the founder and have a genuine influence on how the business evolves
- Join us as we move into our new flagship practice
- Enjoy real opportunities to grow into a senior operational or Practice Manager role as the business expands
- Be part of a supportive, ambitious team that genuinely enjoys working together
- Receive a personalised benefits package tailored to what matters most to you
Benefits
- Cycle to work scheme
- Employee discount
- Private medical insurance
- 5 weeks holiday + bank holidays
- Tailored benefits package to suit your stage in life
Operations & Client Experience Coordinator in Slough employer: ecovets
Ecovets is an exceptional employer, offering a unique opportunity to be part of one of London's most loved independent veterinary practices. With a focus on outstanding client care and a supportive team culture, employees can expect real growth opportunities as the practice expands into its new flagship location. Enjoy a tailored benefits package, including private medical insurance and generous holiday allowances, all while contributing to a positive and low-stress environment for both pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Client Experience Coordinator in Slough
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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We think you need these skills to ace Operations & Client Experience Coordinator in Slough
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at ecovets. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to ecovets and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
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Align with Company Culture:Make sure your application speaks to ecovets's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at ecovets
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with ecovets.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
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A full-time HR role at ecovets will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact ecovets and how you would contribute to adapting HR strategies.
