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- Tasks: Support ticketing and office operations, ensuring a smooth Matchday experience for fans.
- Company: Join Forest Green Rovers, the world's first vegan football club, committed to sustainability.
- Benefits: Enjoy healthcare, generous pension, hybrid working, and discounts on various services.
- Why this job: Be part of a passionate team driving change in sports while developing your skills.
- Qualifications: Strong communication, organisational skills, and a proactive attitude are essential.
- Other info: Flexible hours required for Matchday events; training provided.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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At Forest Green Rovers you will be part of a great team that thrives working in a fast-paced environment and with a clear focus on performance – to help drive success on and off the pitch. Sustainability is in our DNA, forming part of our everyday life, shaping our club ambitions and giving us a unique, supportive and exciting environment for staff to develop, grow and be part of this exciting journey.
We are seeking a highly organised and detail-person to join our team, providing crucial support to our Ticketing Team, Commercial operations and the club as a whole. The ideal candidate will be responsible for ensuring the smooth operation of our office by providing comprehensive administrative support. This role requires a proactive individual who can work within a small team to help deliver an exceptional Matchday experience for all our supporters and will work with a range of areas within the club, including Matchday ticketing, away travel, Academy events, and community events.
This role is customer facing, helping supporters in a range of areas from buying tickets, booking coach travel and answering specific enquiries, while presenting a positive representation of Forest Green Rovers and the upholding ethos of the club.
For This Role, Your Key Responsibilities Would Be
- As part of a small team, helping to deliver day-to-day reception operations and administrative tasks are completed in a timely manner.
- Serve customers in a welcoming, positive and personable manner in
- Help manage key financial aspects around invoicing and purchase orders.
- Manage incoming enquiries via shared mailboxes, phone lines and in person
- To work closely with key areas of the club to create innovative ideas for the club as a whole
- Assisting the Ticket Office Manager and wider commercial team for the effective delivery of Matchday ticketing including key stakeholders like Directors, Hospitality guests, Player guests, Mascots and League officials.
- Work closely with the Ticket Office Manager to help drive attendances, revenue and engagement for every Matchday.
- Maintain accurate records through data entry, ensuring all information is up-to-date and easily accessible.
- Use our ticketing system (VMS) to control all aspects of tickets, along with key Office software (Word, Excel, Teams).
About You
As a valued member of our team, you will be focused on achieving great results and creating the best experience for our visitors and supporters.
The Ideal Candidate Will
- Have good communications skills and able to work within the small FGR Team
- Work off your own initiative, be creative and think outside the box
- Strong administrative and time management skills
- Willingness to learn and develop skills throughout employment.
- Excellent phone etiquette and communication skills to effectively interact with supporters and colleagues.
- Capable of performing clerical duties including typing and data entry with high accuracy.
- A proactive approach to problem-solving and the ability to work independently or as part of a team.
- A knowledge or passion for football is desirable but not essential.
- Experience in using a variety of software for financial management would be desirable but not essential.
- Passion for supporting a culture that demonstrates the club’s commitment to sustainability, equality, diversity and inclusion.
- Available to work evenings, weekends and public holidays, to cover Matchday fixtures and events.
Other Considerations…
- Opportunity for extensive formal and on the job training
- This role is subject to a background check and DBS check, prior to employment commencing.
- You must be proficient in the use of Microsoft Office including Outlook, Word, Excel & Teams
- A full driving license would be desirable.
- A high degree of flexibility is needed to work around the busy football calendar
About Us
Forest Green is looking to the future – Climate change is an existential threat, and we need to build a more sustainable world. Sustainability is at the core of everything we do at FGR. We’re on a mission to push the boundaries of what is possible in the world of sport, and beyond.
Established in 1889, we’re also one of the oldest football clubs in the world. That history continues with every season and every trophy, bolstered by the support of an incredibly passionate, global fanbase.
Those moments are only made possible with the right people; those who show courage, tenacity, ambition, dedication to their community, and independent thought. As the world’s first vegan football club, doing things differently is a way of life. We’re looking for like-minded people that can help create the future our planet needs.
Let’s change the game.
What\’s In It For You…
Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.
Flexibility Statement
The fast moving nature of the company\’s business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.
Forest Green Rovers is an equal opportunities employer and is committed to providing equality for all.
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Ticketing and Office Administrator employer: Ecotricity
Contact Detail:
Ecotricity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing and Office Administrator
✨Tip Number 1
Familiarise yourself with the ticketing system (VMS) mentioned in the job description. Understanding how it works will give you a significant advantage during the interview, as you'll be able to discuss how you can effectively manage ticket sales and customer inquiries.
✨Tip Number 2
Show your passion for sustainability and football during your interactions with the team. Research Forest Green Rovers' initiatives and be prepared to discuss how you can contribute to their mission of promoting sustainability within the club.
✨Tip Number 3
Prepare examples of your previous administrative experience that demonstrate your organisational skills and ability to work under pressure. Highlight any specific instances where you improved processes or enhanced customer experiences, as this aligns with the role's responsibilities.
✨Tip Number 4
Network with current or former employees of Forest Green Rovers if possible. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Ticketing and Office Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Ticketing and Office Administrator role. Emphasise your organisational skills, customer service experience, and any administrative roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sustainability and football, as well as your proactive approach to problem-solving. Mention specific examples of how you've contributed to team success in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication skills, time management abilities, and proficiency in Microsoft Office. If you have experience with ticketing systems or financial management software, be sure to include that too.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Forest Green Rovers and contribute to their mission of sustainability. This can set you apart from other candidates who may not convey the same level of enthusiasm.
How to prepare for a job interview at Ecotricity
✨Show Your Organisational Skills
As a Ticketing and Office Administrator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the fast-paced environment at Forest Green Rovers.
✨Emphasise Customer Service Experience
Since this role is customer-facing, highlight any previous experience you have in customer service. Share specific instances where you went above and beyond to assist customers, as this aligns with the club's ethos of providing an exceptional Matchday experience.
✨Demonstrate Your Passion for Sustainability
Forest Green Rovers is committed to sustainability, so be prepared to discuss your own values and how they align with the club's mission. Whether it's through personal choices or professional experiences, showing your passion for sustainability can set you apart.
✨Familiarise Yourself with Relevant Software
The role requires proficiency in various software, including Microsoft Office and ticketing systems. Brush up on your skills in these areas and be ready to discuss your experience with them during the interview. If you have used similar systems, mention that too!
