Telephone Agent (Permanent, Contract)

Ecotricity is hiring for two exciting full-time positions on a 9 month fixed-term contract (FTC) basis: Industry Data Management Agent – Electricity Industry Data Management Agent – Gas In either role, you’ll be a key point of contact for industry data exceptions, offering ongoing technical support across the team and wider business. You’ll help ensure industry processes run smoothly, stay on top of regulatory and industry changes, and keep documentation up to date. The Industry Data Management Agents will remain up to date on all Gas & Electricity industry changes, processes, system developments and will support with training these changes out to your colleagues. By working at an MPXN level, you will be responsible for improving and maintaining industry data integrity. This will include updating all documentation where appropriate, as well as assisting the Team Leader with change management across the team. The department is responsible for ensuring a high standard of data integrity across all industry databases and our internal systems. This is done by resolving incoming data exceptions in line with industry regulations (BSC settlement code (Electricity) and UNC (Gas). Resolve industry exceptions and queries, and maintain customer data held within Ecotricity systems within given timescales Being a technical support for the wider business on Gas & Electricity industry data queries Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the team and Ecotricity mission Attend all industry/software training days as appropriate, and feed all up to date information back to the department and team leaders You will be committed to continuous improvement and work in an innovative and creative way to find solutions. Full system and industry training is provided however a background in the energy industry would be an advantage! Proven effective relationship management both internally and externally High level of computer literacy with experience of a CRM system, coupled with knowledge of Microsoft Office 365 Healthcare plan, life assurance and generous pension contribution Hybrid working Various company discounts (including shops, gym, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. The fast moving nature of the company\’s business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain\’s greenest energy company. Our mission was, and remains, to change the way energy is made and used in Britain – by replacing fossil fuels with clean, renewable energy. We don\’t just supply green energy, we use the money from our customers\’ bills to make it ourselves too – we build windmills, sun parks and green gasmills in Britain. Some of our biggest achievements to date include building Britain\’s first megawatt windmill and the country\’s first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of – grass. We don\’t just focus on energy though- we built the Electric Highway, Britain\’s leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain\’s greenest mobile phone service, Ecotalk, where they use the money from their customers\’ bills to protect and regenerate Britain\’s lost rainforests.