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For Companies At a Glance
- Tasks: Design and deliver engaging training to enhance skills and knowledge in a dynamic environment.
- Company: Join Ecotricity, Britain's greenest energy company, leading the way in renewable energy solutions.
- Benefits: Enjoy hybrid working, healthcare plans, generous holidays, and various discounts.
- Why this job: Make a real impact while developing your skills in a supportive and innovative culture.
- Qualifications: Experience in training delivery, coaching, and managing teams is essential.
- Other info: Be part of a mission to revolutionise energy use and contribute to sustainability.
The predicted salary is between 24000 - 36000 £ per year.
Salary Details: Up to £30,000 DoE
About The Role
We’re currently looking to recruit the very best talent and have a unique opportunity for a Technical Trainer to join our domestic service and operations area. You will be responsible for writing departmental training, delivering the training and supporting our people once the training has been delivered to ensure it’s been understood, processes are being adhered to ensuring our customers receive a great outcome and experience and that we remain compliant with industry regulations.
Core Responsibilities
- Design and deliver engaging and quality training in blended environments suitable to learners to maximise the learning and improve employee knowledge, skills and behaviours. This will include a mixture of systems and procedures, identification of customer vulnerabilities and general increase of skills and confidence within the domestic service and operational areas.
- Maintain a library of training materials ensuring they are constantly updated.
- Understand your audience’s learning styles and adapt training material and approach to ensure maximum benefit and utilisation.
- Consistently assess learners’ progress and maintain records of assessments carried out by learners and share this with departmental managers and Leaders to support our people and deliver great outcomes for customers.
- Engage with the Quality Assurance Leads to identify training gaps and evolve training to close the gaps and improve retention of skills knowledge and behaviours.
- Assist with the induction and coaching during colleagues' probationary period to enable our new starters to feel supported, retain knowledge, learn skills.
- Work closely with our in-house training team to enhance induction training, refresher training that will enhance our people experience and knowledge to remain compliant and improve our customer experience and loyalty.
- Liaise with Team Managers to develop a thorough learning needs analysis and following 1-2-1 reviews ensure a robust feedback programme that enables and facilitates our people’s development.
- Line management and performance responsibility for up to 5 people.
- Support the business with ad hoc duties as requested.
- To comply with all DPA, GDPR and regulatory guidelines, as well as ensuring all of our people are adhering to these.
About You
- Enthusiastic, proactive and comfortable in taking the lead across cross functional departments at all levels.
- Experience in writing and delivering blended training.
- Experience of coaching.
- Experience of managing a high performing team.
- Good knowledge of Microsoft standard packages – Word, Excel and PowerPoint.
- Curious and enjoys problem solving using proven methodologies and learning new ways to identify and manage improvements.
- Strong interpersonal skills with the ability to communicate effectively and influence people at all levels to solve complex problems across multiple areas.
- Highly motivated, with the ability to work on own initiative and deliver to tight deadlines.
- Passionate about what they do and about making a difference.
- Qualification in training or coaching is desirable.
About Us
What’s in it for you: Healthcare plan, life assurance and generous pension contribution, Volunteering Day, Hybrid Working, Various company discounts (including shops, gyms, days out and events), Holiday of 25 days (plus bank holidays) and ability to buy/sell days, Cycle to work scheme, car pooling and onsite parking available.
As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.
We don’t just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country’s first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of: grass.
We don’t just focus on energy though - we built the Electric Highway, Britain’s leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain’s greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain’s lost rainforests.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
Technical Trainer employer: Ecotricity
Contact Detail:
Ecotricity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Trainer
✨Tip Number 1
Familiarise yourself with blended learning techniques, as this role requires designing and delivering training in various formats. Consider researching effective methods for engaging different learning styles to enhance your training delivery.
✨Tip Number 2
Showcase your experience in coaching and managing teams during your interactions with us. Be prepared to discuss specific examples of how you've successfully led a team or improved training outcomes in previous roles.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing to discuss methodologies you've used in the past. Highlight any innovative approaches you've taken to identify and close training gaps, which is crucial for this position.
✨Tip Number 4
Engage with our company values and mission before your interview. Understanding our commitment to sustainability and how it relates to the role will help you connect with us on a deeper level and show your enthusiasm for making a difference.
We think you need these skills to ace Technical Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training and coaching. Emphasise any previous roles where you designed and delivered training, as well as your ability to adapt materials for different learning styles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully engaged learners in the past and how your proactive approach can benefit their team.
Showcase Your Skills: Highlight your proficiency in Microsoft Office tools, especially PowerPoint, as this is crucial for creating training materials. Also, mention any qualifications in training or coaching that you possess.
Demonstrate Problem-Solving Abilities: Provide examples in your application of how you've used problem-solving methodologies in previous roles. This will show your potential employer that you can effectively identify and manage improvements within their training processes.
How to prepare for a job interview at Ecotricity
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in writing and delivering blended training. Highlight specific examples where you successfully engaged learners and improved their skills, as this will demonstrate your capability to fulfil the role effectively.
✨Understand the Company’s Mission
Familiarise yourself with Ecotricity's mission and values, especially their commitment to renewable energy. Showing that you align with their goals can set you apart and demonstrate your enthusiasm for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you adapt training materials to different learning styles. Prepare examples of how you've handled similar situations in the past to illustrate your adaptability and creativity.
✨Emphasise Your Interpersonal Skills
Since the role involves liaising with various departments and influencing people at all levels, be ready to discuss your interpersonal skills. Share examples of how you've effectively communicated and collaborated with others to achieve positive outcomes.
