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- Tasks: Support the sales team with admin tasks, data entry, and customer queries.
- Company: Join Ecotricity, Britain's greenest energy company focused on renewable energy.
- Benefits: Enjoy hybrid working, healthcare, 25 days holiday, and company discounts.
- Why this job: Be part of a dynamic team driving sustainability and making a real impact.
- Qualifications: Strong Excel skills and experience in sales support or customer service preferred.
- Other info: Flexible role with opportunities for personal growth and development.
The predicted salary is between 25000 - 29000 £ per year.
Join to apply for the Sales Support Administrator role at Ecotricity
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About The Role
Salary: £25,000 plus £3,500 up to 15% PRP
We are seeking a Sales Support Administrator to join our expanding business sales team. The role requires quick and accurate handling of information, data, and documentation, with a variety of responsibilities and the ability to manage changing priorities effectively.
The successful candidate will support Sales Account Managers by managing administrative tasks related to the sales process (pre and post sales), providing crucial support to the B2B Sales Team to facilitate departmental growth. This role suits highly organized, detail-oriented, and proactive individuals committed to supporting a high-performing sales environment.
This position offers diverse, challenging, and rewarding work, requiring excellent communication and organizational skills.
Core Responsibilities
- Assist the sales team with administrative tasks such as data entry, document preparation, and contract management.
- Prioritize and organize daily workflow with minimal supervision.
- Process sales requests accurately and promptly.
- Set up complex and technical gas and electricity quotes within tight deadlines and high accuracy.
- Create and validate gas and electricity quote documentation according to guidelines.
- Maintain and update customer records in CRM systems.
- Handle customer queries and direct them appropriately.
- Coordinate with internal departments like pricing and customer service.
- Support bid and tender submissions with necessary documentation.
- Identify opportunities to improve sales administration processes.
- Prepare standard and ad-hoc reports for Senior Managers.
- Provide ad-hoc support for internal and external queries and projects via email and phone.
- Adhere to internal processes and policies.
About You
Knowledge Required
- Understanding of the energy industry (desirable but not essential)
- Strong skills in Excel, PowerPoint, SAP or similar CRM systems
- Proficiency in Microsoft Office Suite
Skill Set Required
- Experience in sales support, administration, or customer service roles
- Excellent organizational and multitasking skills
- Analytical skills to interpret data and identify opportunities
- Ability to develop relationships with stakeholders
- High attention to detail and accuracy
- Ability to work collaboratively in a fast-paced environment
- Numeracy and problem-solving skills
- Strong communication skills
- Effective time management
- Relationship-building skills
- Self-driven and results-oriented
- Ability to manage multiple deadlines under pressure
Behaviors
- Effective relationship management
- Customer-centric approach
- Solutions-focused and resourceful
- Continuous improvement mindset
- Engaging and motivating attitude
- Organized and methodical
- Receptive to feedback
- Team player with supportive relationships
- Flexible and adaptable
- Creative and innovative
About Us
What\’s in it for you…
- Healthcare, life assurance, and pension benefits
- Volunteering Day
- Hybrid working options
- Company discounts
- 25 days holiday plus bank holidays, with buy/sell options
- Cycle to work, carpooling, and onsite parking
As part of our team, you\’ll support our environmental policies and sustainability goals.
Flexibility statement: Due to the dynamic nature of our business, you may be asked to undertake duties outside your role to help us adapt and thrive.
Ecotricity is Britain\’s greenest energy company, committed to replacing fossil fuels with renewable energy, building windmills, sun parks, and green gasmills, and supporting community initiatives.
We are an equal opportunity employer, dedicated to diversity and inclusion.
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Sales Support Administrator employer: Ecotricity
Contact Detail:
Ecotricity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Familiarise yourself with the energy industry, even if it's not essential. Understanding the basics of how the sector operates can give you an edge in conversations during interviews and help you relate better to the sales team.
✨Tip Number 2
Brush up on your Excel and CRM skills. Since the role involves data entry and managing customer records, being proficient in these tools will not only boost your confidence but also demonstrate your readiness for the job.
✨Tip Number 3
Prepare to discuss your organisational and multitasking abilities. Think of specific examples from your past experiences where you successfully managed multiple tasks or deadlines, as this is crucial for the Sales Support Administrator role.
✨Tip Number 4
Showcase your communication skills. Be ready to explain how you've effectively handled customer queries or collaborated with different teams in previous roles, as strong communication is key to supporting the sales team.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support, administration, or customer service roles. Emphasise your organisational skills and any experience with CRM systems like SAP.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the responsibilities listed. Mention your ability to manage multiple deadlines and your proactive approach to problem-solving.
Highlight Relevant Skills: In your application, specifically mention your proficiency in Microsoft Office Suite and any experience you have with data entry and document preparation. This will demonstrate your capability to handle the administrative tasks required for the role.
Show Enthusiasm for the Company: Express your interest in Ecotricity's mission and values in your application. Highlight your commitment to sustainability and how you can contribute to their goals, which will show that you're not just looking for any job, but are genuinely interested in being part of their team.
How to prepare for a job interview at Ecotricity
✨Showcase Your Organisational Skills
As a Sales Support Administrator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully prioritised and organised your workload, especially under tight deadlines.
✨Familiarise Yourself with CRM Systems
Since the role requires proficiency in CRM systems like SAP, make sure to brush up on your knowledge of these tools. If you have experience with similar software, be ready to discuss how you've used it to improve sales processes or customer management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer queries. Think of specific scenarios where you resolved issues or improved processes, and be prepared to explain your thought process and the outcomes.
✨Demonstrate a Customer-Centric Approach
The role emphasises a customer-centric mindset. Be ready to share examples of how you've gone above and beyond to meet customer needs in previous roles, highlighting your communication skills and ability to build relationships.
