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For Companies At a Glance
- Tasks: Resolve gas and electricity meter queries while providing excellent customer service.
- Company: Join Ecotricity, Britain's greenest energy company focused on renewable energy solutions.
- Benefits: Enjoy hybrid working, healthcare plans, generous holidays, and various company discounts.
- Why this job: Be part of a mission to change energy use in Britain and support sustainability.
- Qualifications: Strong attention to detail, problem-solving skills, and good communication abilities required.
- Other info: Opportunity for personal growth in a fast-paced, eco-friendly environment.
The predicted salary is between 28800 - 43200 £ per year.
The objective of this position is to resolve gas and electricity meter queries in an efficient and effective manner. Metering queries include management of Credit, Pay As You Go and Smart meter related issues, liaising with customers and 3rd party agents to book appointments, problem resolution and exception management of customer queries while providing great customer service.
What You Will Do
- Maintain customer data held within Ecotricity systems and update database systems accurately
- Resolve customer and in-house originated queries in given time-scales
- Use Salesforce, Junifer and AFMS to maintain customers’ accounts
- Support the Ecotricity delivery of Smart meters to our customers
- Liaise with third parties within the process, PPMIP and Metering Agents as required
- Ensure that Smart meters are installed whenever possible towards resolving customer queries
- Manage meter faults/tests and energy efficiency advice
- Manage the meter exchange process
- Improve Settlement percentage by improving the number of actual meter readings approved by the industry
- Identify and report issues with internal processes
- Assist with customer enquiries relating to account through email, letter or telephone are managed within agreed time scales
- Provide assistance to other departments for metering related matters
- Complete any other reporting or monitoring of workload as requested
- Any other ad-hoc duties as requested by Manager or Head of Department
Hybrid based role with at least 3 working days in the office in Stroud, expectation of more during training period.
About You
Skill Set Required
- Ability to liaise with industry participants, industry bodies and external customers
- Strong attention to detail
- High level of numeracy, accuracy and problem solving ability
- Computer literate
- Report writing and monitoring ability
- Letter writing
- Analytical
- Ability to organise workload and multiple priorities
- Ability to work on own initiative
- Communication skills both written and verbal
- Excellent planning and organisational skills.
- Competent user of MS Office applications
- Electricity and Gas industry knowledge preferred but not essential
About Us
What\’s in it for you…
- Healthcare plan, life assurance and generous pension contribution
- Volunteering Day
- Hybrid Working
- Various company discounts (including shops, gyms, days out and events)
- Holiday of 25 days (plus bank holidays) & ability to buy/sell days
- Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.
Flexibility statement
The fast moving nature of the company\’s business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.
Ecotricity is Britain\’s greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity – the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain – by replacing fossil fuels with clean, renewable energy.
We don\’t just supply green energy, we use the money from our customers\’ bills to make it ourselves too – we build windmills, sun parks and green gasmills in Britain. We call this turning \’bills into mills\’. Some of our biggest achievements to date include building Britain\’s first megawatt windmill and the country\’s first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.
We don\’t just focus on energy though- we built the Electric Highway, Britain\’s leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain\’s greenest mobile phone service, Ecotalk, where they use the money from their customers\’ bills to protect and regenerate Britain\’s lost rainforests.
Ecotricity is an equal opportunities employer and is committed to providing equality for all. #J-18808-Ljbffr
Metering Assistant employer: Ecotricity
Contact Detail:
Ecotricity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Metering Assistant
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Salesforce and Junifer. Having a basic understanding of these systems can give you an edge during the interview process.
✨Tip Number 2
Brush up on your knowledge of the electricity and gas industry. Even if it's not essential, showing that you have a genuine interest in the sector can impress your potential employers.
✨Tip Number 3
Practice your communication skills, both written and verbal. Since the role involves liaising with customers and third parties, being able to convey information clearly and effectively is crucial.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing examples of how you've resolved customer queries or managed multiple priorities in previous roles. This will showcase your capability to handle the responsibilities of the position.
We think you need these skills to ace Metering Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Metering Assistant. Familiarise yourself with the specific tasks mentioned in the job description, such as resolving meter queries and liaising with customers.
Tailor Your CV: Highlight relevant experience in customer service, problem-solving, and any familiarity with the energy sector. Use keywords from the job description to ensure your CV aligns with what the company is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission. Mention specific skills that relate to the job, such as attention to detail and communication skills, and provide examples of how you've demonstrated these in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Ecotricity
✨Know Your Stuff
Familiarise yourself with the gas and electricity industry, especially regarding metering systems. Understanding terms like Smart meters, Pay As You Go, and Credit will show your commitment and readiness for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved customer queries or issues in the past. Highlight your analytical skills and attention to detail, as these are crucial for managing meter faults and customer accounts.
✨Communication is Key
Practice your verbal and written communication skills. Be ready to demonstrate how you would liaise with customers and third parties effectively, as this role requires clear and concise communication.
✨Emphasise Your Organisational Skills
Discuss how you manage multiple priorities and organise your workload. The ability to handle various tasks efficiently is essential, so be prepared to share strategies that have worked for you in the past.
