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For Companies At a Glance
- Tasks: Join our team to deliver top-notch customer support and manage energy plans.
- Company: Ecotricity is Britain's greenest energy company, pioneering renewable energy solutions since 1995.
- Benefits: Enjoy hybrid working, healthcare plans, generous holidays, and various company discounts.
- Why this job: Be part of a mission-driven team transforming energy use while making a real impact on sustainability.
- Qualifications: Strong attention to detail, excellent communication skills, and experience in account management preferred.
- Other info: Flexibility in tasks allows you to grow and adapt in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Energy Saver Plan Co-Ordinator (Microtricity)
Energy Saver Plan Co-Ordinator (Microtricity)
2 days ago Be among the first 25 applicants
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This range is provided by Ecotricity. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Salary Details:
About The Role
Join our Energy Saver Plan (ESP) team and become the key expert in delivering exceptional customer support and coordinating with our maintenance contractors to ensure seamless management, maximise revenue, and optimise system availability. You’ll own and resolve queries, manage billing and maintenance coordination, and keep customer records spot-on. You’ll also help improve processes, support your teammates with training, and liaise with internal departments to keep things running smoothly.
This is a fast-paced, varied role where your problem-solving skills and passion for renewable energy will make a real difference. If you’re ready to be part of a mission-driven team transforming how people use green energy, this role is for you!
What you will do…
- Deliver exceptional customer support through phone, email and letter
- Take ownership of and resolve queries related to the Energy Saver Plan
- Maintain accurate customer records and data in relevant systems
- Collaborate with your team and leadership to improve ESP processes and workflows
- Manage and resolve customer escalations or complaints with accountability and professionalism
- Collaborate with third-party contractors to foster strong working relationships.
- Monitor and evaluate the performance of third-party contractors to ensure service delivery meets contractual obligations and quality standards
- Provide training and guidance to team members, serving as a subject matter expert
- Support cost management and operate within the agreed budget
- Manage a variety of ESP administrative responsibilities, including:
- Producing and managing ESP billing
- Coordinate payment collection and the setup of Direct Debits
- Handling complex queries in line with legal contracts
- Processing changes of ownership
- Managing meter readings and related data
- Liaising with internal departments, third parties, and affiliates to reach positive outcomes for customers and the business
- Producing regular reports (weekly/monthly)
- Stay informed on relevant compliance regulations and help ensure best practices are followed
- Act as a subject matter expert and key support contact for the wider Ecotricity group
- Complete other ad-hoc tasks as required by management
About You
What you will bring…
- High attention to detail
- Strong numeracy skills and a methodical approach to problem-solving
- Excellent verbal and written communication
- A confident and professional telephone manner
- Solid planning and organisational abilities
- Proficiency in Microsoft Office and general IT systems
- A collaborative, team-oriented attitude
- Experience in account management
- Proven ability to build and manage relationships with internal and external stakeholders
- Experience in the energy industry and of renewable energy (desirable)
About Us
What\’s in it for you…
- Healthcare plan, life assurance and generous pension contribution
- Hybrid Working
- Various company discounts (including shops, gyms, days out and events)
- Holiday of 25 days (plus bank holidays) & ability to buy/sell days
- Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.
Flexibility statement
The fast moving nature of the company\’s business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.
Ecotricity is Britain\’s greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity – the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain – by replacing fossil fuels with clean, renewable energy.
We don\’t just supply green energy, we use the money from our customers\’ bills to make it ourselves too – we build windmills, sun parks and green gasmills in Britain. We call this turning \’bills into mills\’. Some of our biggest achievements to date include building Britain\’s first megawatt windmill and the country\’s first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.
We don\’t just focus on energy though- we built the Electric Highway, Britain\’s leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain\’s greenest mobile phone service, Ecotalk, where they use the money from their customers\’ bills to protect and regenerate Britain\’s lost rainforests.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service and Administrative
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Industries
Utilities
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Energy Saver Plan Co-Ordinator (Microtricity) employer: Ecotricity
Contact Detail:
Ecotricity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Saver Plan Co-Ordinator (Microtricity)
✨Tip Number 1
Familiarise yourself with the Energy Saver Plan and Ecotricity's mission. Understanding their approach to renewable energy and customer service will help you align your answers during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Ecotricity on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your application and interview preparation.
✨Tip Number 3
Brush up on your problem-solving skills and prepare examples from your past experiences where you've successfully resolved customer queries or managed relationships. This will showcase your ability to handle the fast-paced nature of the role.
✨Tip Number 4
Stay updated on the latest trends in renewable energy and customer service best practices. Being knowledgeable about industry developments will not only impress your interviewers but also show that you're committed to contributing positively to the team.
We think you need these skills to ace Energy Saver Plan Co-Ordinator (Microtricity)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any previous work in the energy sector or with renewable energy, as this will resonate well with Ecotricity's mission.
Craft a Compelling Cover Letter: In your cover letter, express your passion for renewable energy and how it aligns with Ecotricity's values. Mention specific skills that relate to the job description, such as problem-solving abilities and attention to detail.
Showcase Communication Skills: Since the role involves delivering exceptional customer support, highlight your verbal and written communication skills. Provide examples of how you've effectively resolved customer queries or complaints in the past.
Highlight Team Collaboration: Ecotricity values teamwork, so include examples of how you've successfully collaborated with colleagues or external partners. This could be in training, process improvement, or managing relationships with contractors.
How to prepare for a job interview at Ecotricity
✨Show Your Passion for Renewable Energy
Make sure to express your enthusiasm for renewable energy during the interview. Discuss any relevant experiences or projects that demonstrate your commitment to sustainability and how you can contribute to the company's mission.
✨Prepare for Customer Service Scenarios
Since the role involves delivering exceptional customer support, be ready to discuss past experiences where you successfully resolved customer queries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Attention to Detail
Given the importance of maintaining accurate customer records and data, prepare examples that showcase your attention to detail. Mention specific tools or methods you use to ensure accuracy in your work.
✨Demonstrate Team Collaboration Skills
The role requires collaboration with various teams and third-party contractors. Be prepared to share examples of how you've worked effectively in a team setting, highlighting your ability to build relationships and communicate clearly.
