At a Glance
- Tasks: Manage incidents and service requests for key business applications like Salesforce and Junifer.
- Company: Join Ecotricity, Britain's greenest energy company, committed to sustainability.
- Benefits: Enjoy healthcare, generous pension, hybrid working, and 25 days holiday.
- Other info: Flexible role with opportunities for personal growth in a fast-paced environment.
- Why this job: Make a real impact in a dynamic team while supporting green energy initiatives.
- Qualifications: Customer-oriented with problem-solving skills and experience in business applications support.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and detail-oriented Business Applications Engineer to be part of a small, dynamic team responsible for managing incidents and service requests for our key business applications, including Junifer, Salesforce, Online Accounts, and other platforms as needed, using best practices. This position requires collaboration with users, IT teams, and third parties to ensure applications function effectively, support business processes, and fulfil organisational requirements.
Key Responsibilities
- Handle incidents, service requests, problems, queries, and perform routine health checks for Junifer, Salesforce, and customer online account tools.
- Ensure high-quality service delivery with response and resolution times in line with SLAs.
- Create and maintain system documentation, user guides and procedures.
- Support system upgrades, testing and deployments.
- Assist with patching and bug fixing within Junifer.
- Carry out regular documented routine health and other checks to audit standards.
About You
- A genuine ‘people’s person’.
- Customer-oriented outlook.
- Problem-solving attitude.
- Ability to organise and prioritise diverse workloads under pressure.
- Excellent written and oral communication skills.
- Calm attitude towards resolving issues/problems/outages.
- Able to manage the expectations of your customers.
- Hands-on experience of the technologies listed below.
- Hands-on experience working on an ITIL framework helpdesk.
- Experience in a similar role supporting business applications.
- Commitment to delivering high-quality support and enhancing user satisfaction.
Nice to Have
- Basic understanding of ITIL best practices.
- Familiarity of AWS and code deployment.
Flexibility Statement
The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.
Business Applications Engineer in Stroud employer: Ecotricity Jobs
Ecotricity is an exceptional employer for Product Owners, offering a dynamic work environment that champions sustainability and innovation in the energy sector. With a strong focus on employee growth, you will have access to comprehensive benefits including healthcare, generous pension contributions, and opportunities for hybrid working. Join a collaborative culture where your contributions directly impact the future of green energy, while enjoying unique perks like volunteering days and various company discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Business Applications Engineer in Stroud
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially around sustainability, as it’s a big part of what they do. Tailor your answers to show how you align with their goals.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves handling incidents and service requests, think of examples from your past experiences where you successfully resolved issues. Be ready to share these during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Business Applications Engineer in Stroud
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t just list your skills; let your personality shine through in your application. Share a bit about your experiences and how they’ve shaped your approach to problem-solving and customer service.
Tailor Your Application:Make sure to customise your application for the Business Applications Engineer role. Highlight your experience with Junifer, Salesforce, and any other relevant platforms. We love seeing how your background aligns with our needs!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ecotricity Jobs
✨Know Your Applications
Familiarise yourself with the key business applications mentioned in the job description, like Junifer and Salesforce. Be ready to discuss how you've used these tools in past roles and how you can leverage them to enhance service delivery.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled incidents or service requests in previous positions. Highlight your calm approach to resolving issues and your ability to manage customer expectations effectively.
✨Communicate Clearly
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your responses and ensure you convey your ideas effectively.
✨Understand ITIL Best Practices
Brush up on ITIL principles, as they are relevant to the role. Even if you have basic knowledge, being able to discuss how ITIL frameworks can improve service management will show your commitment to high-quality support.
