We are seeking a proactive and detail-oriented Business Applications Engineer to be part of a small, dynamic team responsible for managing incidents and service requests for our key business applications, including Junifer, Salesforce, Online Accounts, and other platforms as needed, using best practices.
This position requires collaboration with users, IT teams, and third parties to ensure applications function effectively, support business processes, and fulfil organisational requirements.
Key Responsibilities
- Handle incidents, service requests, problems, queries, and perform routine health checks for Junifer, Salesforce, and customer online account tools.
- Ensure high-quality service delivery with response and resolution times in line with SLAs.
- Create and maintain system documentation, user guides and procedures.
- Support system upgrades, testing and deployments.
- Assist with patching and bug fixing within Junifer.
- Carry out regular documented routine health and other checks to audit standards.
About You
- A genuine ‘people’s person’.
- Customer-oriented outlook.
- Problem-solving attitude.
- Ability to organise and prioritise diverse workloads under pressure.
- Excellent written and oral communication skills.
- Calm attitude towards resolving issues/problems/outages.
- Able to manage the expectations of your customers.
- Hands-on experience of the technologies listed below.
- Hands-on experience working on an ITIL framework helpdesk.
- Experience in a similar role supporting business applications.
- Commitment to delivering high-quality support and enhancing user satisfaction.
Nice to Have
- Basic understanding of ITIL best practices.
- Familiarity of AWS and code deployment.
About Us
What's in it for you...
Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.
Flexibility Statement
The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.
Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.
We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
