At a Glance
- Tasks: Deliver exceptional customer service and manage the entire service journey for strategic customers.
- Company: Join Ecotricity, a leader in renewable energy with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to improve customer experience and develop your skills.
- Why this job: Make a real difference in the renewable energy sector while building strong customer relationships.
- Qualifications: Experience in customer service and a passion for the energy industry.
The predicted salary is between 29700 - 36300 £ per year.
The Customer Relationship Manager is the day-to-day contact for our strategic customers. Working within the Microtricity department, dedicated to the Feed-in Tariff and other renewable energy schemes, you’ll provide a world class service to your portfolio of customers. You’ll manage their entire service journey – from onboarding new sites to ensuring payments are made on time and everything in between.
What you will do:
- Provide exceptional customer service to Microtricity customers, delivering all tasks in the customer journey, including meter reads, payment statements and bespoke contractual tasks.
- Proactively assess and manage customer needs on an ongoing basis.
- Complete reporting and outputs to monitor performance and service levels.
- Provide a dedicated point of support and knowledge.
- Build and maintain relationships with 3rd parties and other suppliers.
- Support onboarding and establish relationships with new customers.
- Stay up-to-date with key compliance regulations and customer contracts.
- Develop and maintain procedural documentation, identifying improvement opportunities, and ensuring adherence to best working practice.
- Work with related service teams regarding the performance, development and operational effectiveness of processes which affect your customers.
- Play a key role in developing and continuously improving the Microtricity customer experience in line with new products and services.
- Any other ad-hoc duties as requested by Management.
About You:
You’ll have proven expertise in the service sector with Client and/or 3rd Party Management, and you’ll be keen to broaden your skills and energy industry knowledge. We are looking for people who are passionate about providing excellent customer service for our most important business customers. You’ll build strong relationships with your contacts, enabling you to continually improve the service you provide on behalf of Ecotricity, whilst still considering the cost to serve.
Microtricity Customer Relationship Manager employer: Ecotricity Jobs
Ecotricity is an exceptional employer for Product Owners, offering a dynamic work environment that champions sustainability and innovation in the energy sector. With a strong focus on employee growth, you will have access to comprehensive benefits including healthcare, generous pension contributions, and opportunities for hybrid working. Join a collaborative culture where your contributions directly impact the future of green energy, while enjoying unique perks like volunteering days and various company discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Microtricity Customer Relationship Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ecotricity Jobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ecotricity Jobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Microtricity Customer Relationship Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ecotricity Jobs:Your cover letter is your chance to shine! Tell us why you want to work at Ecotricity Jobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ecotricity Jobs!
How to prepare for a job interview at Ecotricity Jobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
