At a Glance
- Tasks: Support Half Hourly Operations and resolve industry data exceptions.
- Company: Join Ecotricity, Britain's greenest energy company, committed to renewable energy.
- Benefits: Enjoy a competitive salary, healthcare, hybrid working, and generous holiday allowance.
- Other info: Be part of a dynamic team driving innovation in sustainable energy.
- Why this job: Make a real impact in the energy sector while developing your skills.
- Qualifications: Analytical skills, attention to detail, and a passion for learning are essential.
About The Role
Ecotricity is looking for a Industry Operations (Half Hourly) Expert to join our team on a full-time basis. The successful candidate will be responsible for providing ongoing technical and operational support within the Half Hourly Operations Team and wider business, being a \'go to\' person for Half Hourly industry data exceptions and supporting Half Hourly industry processes. You will be required to work closely with the CRMs in the Commercial team to resolve customer exceptions preventing settlement performance in a timely manner, while continuously developing your knowledge to support the wider business strategy.
The Half Hourly Industry Operations Expert will remain up to date on all Half Hourly industry changes, processes and system developments and will work with their peers to ensure these are as efficient and successful as possible.
By working at an MPXN level, you will be responsible for improving and maintaining Half Hourly industry data integrity. This will include updating all documentation where appropriate, as well as assisting the Team Leader with change management across the team and wider business.
The department is responsible for ensuring a high standard of data integrity across all industry databases and our internal systems. This is done by resolving incoming data exceptions in line with industry regulations and BSC settlement code.
Core responsibilities:
Resolve Half Hourly industry exceptions and queries, and maintain customer data held within Ecotricity systems efficiently
Being a technical support for the wider business on Half Hourly industry data queries
Ensure we achieve and maintain our half hourly Settlement performance targets as governed by Elexon
Liaise with other departments and third parties to ensure that a fair and timely outcome is achieved for customer and industry impacting problems
Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the team and Ecotricity mission
Attend all industry/software training days as appropriate, and feed all up to date information back to the department and team leaders
Ensuring department meets all industry compliance and regulations requirements, and this knowledge is shared with the team
About You
We are looking for a self-motivated and organised individual with a genuine interest in their own, as well as colleagues, development. You will be committed to continuous improvement and work in an innovative and creative way to find solutions. An excellent communicator, you will be supportive to your colleagues and confidently manage relationships. Full system and industry training is provided however a background in the energy industry would be an advantage! However a desire to learn the ins and outs of a complex industry is a must.
Essential skills:
Great analytical skills and excellent attention to detail
High level of numeracy, accuracy, and problem-solving ability
Proven effective relationship management both internally and externally
High level of computer literacy with experience of a CRM system, coupled with knowledge of Microsoft Office 365
Prioritise a wide range of tasks and manage workload effectively
Committed to continual learning for themselves and their teammates, including process improvement experience
Excellent written and verbal communication skills
Logical thinker with ability to solutionism
About Us
What\'s in it for you
Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, gym, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
The fast moving nature of the company\'s business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it\'s people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
Ecotricity is Britain\'s greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.
We don\'t just supply green energy, we use the money from our customers\' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this \'bills in to mills\'. In 2021, we started work on building two new solar parks, and now, in 2023, we\'re bringing geothermal energy to our customers\' fuel mix, a first in the UK. We\'re also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.
We don\'t just focus on energy though- we built Electric Highways, Britain\'s leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain\'s greenest mobile phone service, Ecotalk.
_Ecotricity is an equal opportunities employer and is committed to providing equality for all._
Job Types: Full-time, Permanent
Pay: £25,150.00-£28,000.00 per year
Benefits:
Additional leave
Canteen
Casual dress
Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay
Store discount
Transport links
Work from home
Application question(s):
Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office 2/3 days per week?
Will you now or in the future require sponsorship for employment visa status?
Work authorisation:
United Kingdom (required)
Work Location: Hybrid remote in Stroud GL5 3BY
Industry Operations Advisor in Stroud employer: Ecotricity Group Limited
Ecotricity is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development within the green energy sector. With benefits such as a healthcare plan, generous pension contributions, and a commitment to sustainability, employees are empowered to contribute meaningfully to the mission of achieving net carbon neutrality by 2025. The hybrid working model and supportive team environment foster innovation and collaboration, making it an ideal place for those passionate about making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Industry Operations Advisor in Stroud
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Ecotricity. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching Ecotricity’s mission and values. Show us you’re passionate about green energy and how your skills can help us achieve our goals. Tailor your answers to reflect our commitment to sustainability!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves resolving data exceptions, think of examples from your past where you tackled similar challenges. We love seeing how you approach issues creatively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Ecotricity!
We think you need these skills to ace Industry Operations Advisor in Stroud
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Industry Operations Advisor role. Highlight your relevant experience and skills that match the job description, especially your analytical skills and attention to detail.
Show Your Passion:Let us know why you're excited about working in the energy industry and how you align with Ecotricity's mission. A genuine interest in renewable energy can really make your application stand out!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We want to see your communication skills shine through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ecotricity Group Limited
✨Know Your Industry Inside Out
Make sure you brush up on Half Hourly industry processes and any recent changes. Being able to discuss these confidently will show that you're not just interested in the role, but also committed to staying updated in a fast-paced environment.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled data exceptions or operational challenges in the past. This will demonstrate your analytical skills and ability to manage complex situations, which is crucial for the Industry Operations Advisor role.
✨Communicate Like a Pro
Since this role involves liaising with various teams, practice articulating your thoughts clearly. Use examples from your previous experiences where effective communication led to successful outcomes, especially in resolving customer queries.
✨Be Ready to Discuss Continuous Improvement
Think about ways you've contributed to process improvements in your past roles. Ecotricity values innovation, so showcasing your commitment to learning and development will resonate well with the interviewers.
