At a Glance
- Tasks: Deliver exceptional customer service through phone and email, resolving queries efficiently.
- Company: Join Ecotalk, a pioneering green mobile service committed to sustainability.
- Benefits: Flexible working hours, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on personal authenticity and customer connection.
- Why this job: Be part of a mission-driven team making a real difference in the world.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20250 - 24750 £ per year.
Job Description About The Role Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
Great customer service is not rocket science.
It’s about keeping our promises, and fixing problems quickly.
In essence it’s about treating our customers the way we like to be treated.
The Ecotalk Customer Service Team are the face of our business.
We lead from the front in providing a first-class customer service whether that’s by resolving a customer’s query whilst they’re on the phone or by managing their case later.
This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs.
We’re looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers.
Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time.
We don’t give our people scripts we want you to be yourself while helping our customers at the same time.
The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work.
Managing your own time and prioritising your work will be key.
What you will do… Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution Ensure our customer accounts are correct and all requests are completed accurately To take responsibility and ownership for customer queries ensuring the customer is responded too promptly we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.
Ecotalk is an equal opportunities employer and is committed to providing equality for all.
Ecotalk Advisor in Swansea employer: Ecotalk
As an Ecotalk Advisor, you will be part of a dynamic team that prioritises exceptional customer service and values individuality in every interaction. Our commitment to sustainability and community impact, combined with a supportive work culture that encourages personal growth and development, makes us an outstanding employer. Join us in making a difference while enjoying the benefits of a collaborative environment and cutting-edge technology.
