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- Tasks: Deliver top-notch customer service via phone, email, and social media.
- Company: Join Ecotalk, a mobile provider making a positive impact on the environment.
- Benefits: Enjoy healthcare, generous holiday, discounts, and a supportive team culture.
- Why this job: Be part of a mission-driven team that helps wildlife while you work.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
- Other info: Flexible work environment with opportunities for personal growth.
The predicted salary is between 22000 - 30000 ÂŁ per year.
3 days ago Be among the first 25 applicants
This range is provided by Ecotalk. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About The Role
Great customer service is not rocket science. It’s about keeping our promises, and fixing problems quickly. In essence it’s about treating our customers the way we like to be treated.
The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that’s by resolving a customer’s query whilst they’re on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs.
We’re looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person – first time. We don’t give our people scripts we want you to be yourself while helping our customers at the same time.
The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key.
What you will do…
- Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution.
- Ensure our customer accounts are correct and all requests are completed accurately.
- To take responsibility and ownership for customer queries ensuring the customer is responded to promptly & updated frequently.
- Mobile port ins for customers who want to keep their mobile phone number.
- Managing customer queries via email and social media.
- Adapt to the business needs when required.
- Working with your Line Manager to achieve personal and team objectives.
- Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole.
About You
Some previous customer service experience would be helpful – but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you.
We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we’ll give you training. Being happy and accurate working with detail is really important, and you’ll often need to organise and prioritise your own work.
What will you bring…
Knowledge, skills and experience:
- Ability to build rapport
- Experience in providing an excellent level of customer service
- Good computer literacy, including Microsoft word and Excel
- Excellent listening skills and verbal & written communication skills
- Numeracy and problem-solving skills
- Excellent attention to detail
- Experience in using multiple IT systems simultaneously
- The ability to work with reports from several systems containing vital information.
- Capable of working with financial aspects of the procedures.
Behaviours:
- Manages relationships effectively both internally and externally
- Methodical and organised, managing own work
- Is receptive to feedback and acts accordingly
- Exceptional team player who builds open and supportive relationships
- Flexible and adaptable approach to work
Educational Requirements:
- Educated to GCSE Level or above (Maths & English essential)
- A-Level or Degree level education preferred
About Us
Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment.
Ecotalk create vital new habitats for Britain’s wildlife. We use the money from our customers’ bills to give land back to nature. We’ve got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you.
Britain’s wildlife is suffering – one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That’s where Ecotalk was born – a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country.
We use the money from our customers’ phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire.
At the heart of this business is a team of fantastic people – energetic and passionate about what we do, who work together to make things better and who are keen to ’shake things up a bit’ by challenging what others see as “conventional wisdom”.
What’s in it for you…
- Healthcare plan, life assurance and generous pension contribution
- Various company discounts (including shops, gym, days out and events)
- Holiday of 25 days (plus bank holidays) & ability to buy/sell days
- Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
Flexibility statement
The fast moving nature of the company\’s business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it\\\’s people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Customer Service
- Industries
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Ecotalk Advisor employer: Ecotalk
Contact Detail:
Ecotalk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecotalk Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ecotalk. Understand their mission and values, especially their commitment to the environment. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview. Remember, they want to see how you think on your feet!
✨Tip Number 3
Show off your personality! Ecotalk is looking for people who can be themselves while providing great service. Don’t be afraid to let your unique character shine through in your interactions. It’s all about building rapport with customers!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Ecotalk team.
We think you need these skills to ace Ecotalk Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how you’d connect with our customers.
Tailor Your Application: Make sure to customise your application for the Ecotalk Advisor role. Highlight any relevant customer service experience and skills that match what we’re looking for. It shows us you’re genuinely interested!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping it straightforward and to the point. Use bullet points if needed, and ensure your key skills stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ecotalk
✨Know the Company
Before your interview, take some time to research Ecotalk. Understand their mission of creating habitats for wildlife and how they use customer bills to support environmental initiatives. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing exceptional customer service, prepare examples from your past experiences where you've successfully resolved customer queries or built rapport. Be ready to discuss how you handle difficult situations and ensure first contact resolution.
✨Be Yourself
Ecotalk values authenticity, so don’t be afraid to let your personality shine through during the interview. They want to see how you can be yourself while helping customers. Practice speaking naturally and confidently about your experiences and how you can contribute to the team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer queries. Think of potential situations you might face in the role and how you would handle them. This will demonstrate your critical thinking and adaptability, which are key traits for this position.