At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and social media.
- Company: Join Ecotalk, a mobile provider making a positive impact on the environment.
- Benefits: Enjoy healthcare, generous holiday, discounts, and a supportive team culture.
- Other info: Flexible work environment with opportunities for personal growth.
- Why this job: Be part of a mission-driven team that helps wildlife while you work.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 22000 - 30000 £ per year.
About The Role
Great customer service is not rocket science. It’s about keeping our promises, and fixing problems quickly. In essence it’s about treating our customers the way we like to be treated.
The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that’s by resolving a customer’s query whilst they’re on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs.
We’re looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers at the same time.
The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key.
What you will do…
- Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution
- Ensure our customer accounts are correct and all requests are completed accurately
- To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently
- Mobile port ins for customers who want to keep their mobile phone number
- Managing customer queries via email and social media
- Adapt to the business needs when required
- Working with your Line Manager to achieve personal and team objectives
- Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole
About You
Some previous customer service experience would be helpful – but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you.
We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we’ll give you training. Being happy and accurate working with detail is really important, and you’ll often need to organise and prioritise your own work.
Knowledge, skills and experience:
- Ability to build rapport
- Experience in providing an excellent level of customer service
- Good computer literacy, including Microsoft word and Excel
- Excellent listening skills and verbal & written communication skills
- Effective objection handling
- Numeracy and problem-solving skills
- Excellent attention to detail
- Experience in using multiple IT systems simultaneously
- The ability to work with reports from several systems containing vital information.
- Capable of working with financial aspects of the procedures
Attributes:
- Manages relationships effectively both internally and externally
- Methodical and organised, managing own work
- Is receptive to feedback and acts accordingly
- Exceptional team player who builds open and supportive relationships
- Flexible and adaptable approach to work
About Us
What's in it for you...
- Healthcare plan, life assurance and generous pension contribution
- Volunteering Day
- Hybrid Working
- Various company discounts (including shops, gyms, days out and events)
- Holiday of 25 days (plus bank holidays) & ability to buy/sell days
- Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.
Flexibility Statement
The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.
Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.
We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.
Ecotalk is an equal opportunities employer and is committed to providing equality for all.
Ecotalk Advisor in Stroud employer: Ecotalk
As an Ecotalk Advisor, you will be part of a dynamic team that prioritises exceptional customer service and values individuality in every interaction. Our commitment to sustainability and community impact, combined with a supportive work culture that encourages personal growth and development, makes us an outstanding employer. Join us in making a difference while enjoying the benefits of a collaborative environment and cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Ecotalk Advisor in Stroud
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ecotalk. Understand their mission and values, especially their commitment to the environment. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview. Remember, they want to see how you think on your feet!
✨Tip Number 3
Show off your personality! Ecotalk is looking for people who can be themselves while providing great service. Don’t be afraid to let your unique character shine through in your interactions. It’s all about building rapport with customers!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Ecotalk team.
We think you need these skills to ace Ecotalk Advisor in Stroud
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how you’d connect with our customers.
Tailor Your Application:Make sure to customise your application for the Ecotalk Advisor role. Highlight any relevant customer service experience and skills that match what we’re looking for. It shows us you’re genuinely interested!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping it straightforward and to the point. Use bullet points if needed, and ensure your key skills stand out.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ecotalk
✨Know the Company
Before your interview, take some time to research Ecotalk. Understand their mission of creating habitats for wildlife and how they use customer bills to support environmental initiatives. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing exceptional customer service, prepare examples from your past experiences where you've successfully resolved customer queries or built rapport. Be ready to discuss how you handle difficult situations and ensure first contact resolution.
✨Be Yourself
Ecotalk values authenticity, so don’t be afraid to let your personality shine through during the interview. They want to see how you can be yourself while helping customers. Practice speaking naturally and confidently about your experiences and how you can contribute to the team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer queries. Think of potential situations you might face in the role and how you would handle them. This will demonstrate your critical thinking and adaptability, which are key traits for this position.
