At a Glance
- Tasks: Deliver exceptional customer service through phone and email interactions.
- Company: Join Ecotalk, a leader in green mobile services and customer care.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Other info: Work in a dynamic team committed to sustainability and equality.
- Why this job: Be the face of our brand and make a real difference for customers.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
Great customer service is not rocket science. It’s about keeping our promises and fixing problems quickly. In essence, it’s about treating our customers the way we like to be treated.
The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that’s by resolving a customer’s query whilst they’re on the phone or by managing their case later.
This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs. We’re looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers.
Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts; we want you to be yourself while helping our customers at the same time.
The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key.
What you will do…
- Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution.
- Ensure our customer accounts are correct and all requests are completed accurately.
- Take responsibility and ownership for customer queries ensuring the customer is responded to promptly.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
Customer Advisor employer: Ecotalk
At Ecotricity, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values individuality and fosters personal growth. Our Customer Advisors play a crucial role in delivering outstanding service while enjoying the benefits of cutting-edge technology and a supportive team environment. Located in a forward-thinking company dedicated to sustainability, employees have the unique opportunity to contribute to meaningful projects that protect our planet, all while developing their skills in a dynamic and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Research Ecotalk and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of inbound and outbound calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle customer queries.
✨Tip Number 3
Be yourself! Ecotalk wants genuine interactions, so don’t be afraid to let your personality shine through. Show them how you would treat customers the way you like to be treated.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it easier for us to connect with you.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how you’d treat customers in your own unique way.
Highlight Your Customer Service Skills:Make sure to emphasise any previous experience you have in customer service. Share specific examples of how you've resolved issues or provided exceptional service, as this is what we value most!
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we’re looking for. This shows us that you understand the role and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Ecotalk
✨Know Your Customer Service Basics
Brush up on the fundamentals of great customer service. Understand the importance of treating customers how you'd like to be treated and be ready to share examples from your past experiences that highlight your ability to resolve issues quickly and effectively.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific situations where you've successfully managed customer queries. Think about times when you took ownership of a problem and how you ensured a first contact resolution. This will demonstrate your proactive approach and commitment to customer satisfaction.
✨Be Yourself
Since the company values authenticity, don’t hesitate to let your personality shine through during the interview. Share your thoughts on customer service and how you would handle various scenarios. This will help them see how you fit into their team culture.
✨Time Management is Key
Think about how you prioritise tasks and manage your time effectively. Be prepared to discuss strategies you’ve used in the past to balance inbound and outbound work while ensuring all customer queries are addressed promptly. This will show your potential employer that you can handle the demands of the role.
