Client Services Administrator - 12 Month Fixed Term Contract in Bristol

Ecosurety exists to rid the world of unnecessary packaging. We believe in a future where every brand has the data and market insights to make smart, sustainable packaging decisions. To make that vision a reality, we enable the world's leading brands to make smart and sustainable packaging decisions through our intelligence platform and deep regulatory expertise.

We're at an exciting stage of growth, continuing to expand our services, support more customers and help businesses respond to an increasingly complex regulatory landscape. With around 100 colleagues and ambitious plans for the future, we're building a business where talented people can do meaningful work, contribute ideas and create real-world environmental impact.

The Opportunity: Help some of the UK's leading brands navigate environmental compliance with confidence. We're looking for a Client Services Administrator to join our Client Services team, supporting customers across a range of services that help them meet their packaging obligations and make more sustainable decisions. This role sits at the heart of our customer experience.

You'll provide day-to-day support to a diverse portfolio of clients, ensuring they receive timely responses, accurate information and excellent service throughout their relationship with Ecosurety. From supporting customer enquiries and maintaining records to helping coordinate regulatory communications and reviewing incoming data, you'll play a key role in helping our customers succeed. This is an ideal opportunity for somebody who enjoys working with people, thrives in a fast-moving environment and takes pride in delivering a consistently high standard of service.

Why Join Now? The environmental landscape is changing rapidly. New regulations, greater scrutiny and increasing sustainability expectations mean organisations need more support than ever before. As Ecosurety continues to grow, so does the importance of delivering exceptional customer experiences. You'll join a business where customer service is genuinely valued and where your contribution has a direct impact on both our customers and our wider mission.

What You'll Be Doing:

• Support Customer Success: Provide high-quality administrative and customer support to a large portfolio of clients, ensuring enquiries are handled professionally and efficiently.
• Be a Trusted Point of Contact: Respond to customer enquiries covering everything from account access, invoicing and administration through to directing customers towards relevant guidance, submission requirements and regulatory information.
• Keep Customers Informed: Support the delivery of client communications, including reminders, invoicing, event invitations, surveys and regulatory updates.
• Maintain Accurate Client Records: Manage and maintain customer information across internal systems and CRM platforms, ensuring records remain accurate and up to date.
• Ensure Data Quality: Review incoming customer submissions and carry out quality checks to ensure information is complete, accurate and ready for wider business use.
• Collaborate Across Teams: Work closely with colleagues across Client Services, Compliance & Data and the wider business to deliver a seamless customer experience.
• Drive Continuous Improvement: Identify opportunities to improve processes, enhance service delivery and support the ongoing development of our customer offering.
• Live Our Values: Contribute positively to team culture and embody Ecosurety's values of Protect, Inspire and Transform.

You’ll Probably Be Successful If You:

• Enjoy helping customers and solving problems.
• Have experience in a customer service, client support or administrative role.
• Can balance multiple priorities without losing attention to detail.
• Communicate clearly and professionally, both in writing and verbally.
• Build positive relationships with a wide range of stakeholders.
• Have strong organisational skills and enjoy working in a structured way.
• Learn new systems, processes and technical information quickly.
• Approach challenges with a positive, proactive mindset.

We’d Love to See Evidence Of How You’ve:

• Delivered excellent customer service in a busy environment.
• Managed multiple tasks, requests or competing priorities successfully.
• Maintained accurate records or worked with business systems and databases.
• Built strong relationships with customers or stakeholders.
• Improved a process, service or way of working.
• Worked collaboratively with colleagues across different teams.

Desirable Experience:

• CRM systems and customer databases.
• Administration within a service-focused environment.
• Data validation or quality checking.
• Working within compliance, regulatory or professional services environments.
• Supporting customers with technical or process-related queries.

Why You'll Succeed Here: You'll be joining a collaborative, values-driven organisation where customer focus, teamwork and continuous improvement are part of everyday life. We believe the best results come from people who care about the service they provide, support one another and look for better ways of doing things. As Ecosurety continues to grow, you'll have opportunities to develop new skills, broaden your experience and contribute to a business making a genuine difference.

Package & Benefits: Salary: Circa £28,000 per annum, depending on skills and experience. In addition to a competitive salary, you'll benefit from:

• Up to 10% annual bonus
• 7% employer pension contribution
• 5x salary life insurance
• Critical illness cover
• Employee health cash plan
• Paid sick leave
• 28 days' annual leave plus bank holidays
• Opportunity to buy additional holiday or take unpaid leave
• Two weeks' workcation per year
• Three paid volunteering days each year
• £250 home working allowance
• Wellbeing support
• Access to training and professional development
• Flexible working arrangements
• Hybrid working, with colleagues expected to spend at least 50% of their time working together in person
• Modern Bristol city centre office

We focus on outcomes rather than hours or location, giving our people the flexibility and support they need to do their best work while making a positive impact.

Equal Opportunities: Ecosurety is committed to creating an inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds, experiences and perspectives. We believe diversity strengthens our teams, improves decision-making and helps us better serve our customers and communities. If you're excited about this opportunity but don't meet every requirement, we'd still encourage you to apply.

We reserve the right to close this vacancy early should we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.