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- Tasks: Lead a diverse team to optimise operations and drive performance across multiple sites.
- Company: Join a leading company in the processing, energy, and utilities sector.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact by improving operational efficiency and customer satisfaction.
- Qualifications: Proven experience in operations management and strong leadership skills.
- Other info: Be part of a Senior Leadership Team and shape the future of the organisation.
The predicted salary is between 60000 - 80000 £ per year.
Ecosse Professional Services client is a leading company in the processing, energy and utilities sector. This is a newly created role and a critical appointment for the Group. The Operations manager will sit on the Senior Leadership Team alongside the Managing Director, Sales Director, and Finance Director. The role is responsible for the entire operational backbone of the Group – spanning instrumentation services, customer success, engineering, supply chain, warehouse, and software delivery.
The successful candidate will be an experienced operations leader, comfortable working in a technical environment with a strong service and delivery culture. They will bring rigour, structure and continuous improvement to all operational functions while maintaining the entrepreneurial, customer-focused spirit that has driven organisational growth to date.
Responsibilities- Managing a Team of 25+ employees including service engineers, supply chain coordinators, warehouse staff, and software developers across a number of UK sites.
- Lead on Operational Strategy for the group working collaboratively with all key business functions and stakeholders.
- Drive operational performance across the business using clear KPIs and a regular flash reporting cadence.
- Own and improve end-to-end workflows from order intake through delivery, calibration, and customer handover.
- Champion the full utilisation of the ERP system across all operational teams.
- Ensure on-time delivery and first-time-right completion rates are consistently high across field service and in-house calibration.
- Monitor and improve utilisation rates, chargeable hours, repeat visit rates, and van stock management.
- Oversee QHSE compliance and drive a culture of quality and continuous improvement.
- Manage turnaround times from meter booking-in through to shipment.
- Proven track record as an Operations Manager or Director in a technical services, instrumentation, field engineering, similar industry.
- Strong people leadership skills with experience managing large, diverse operational teams.
- Experienced in driving KPI-based performance management and operational reporting.
- Comfortable working in an ERP environment (experience with Odoo or similar is desirable).
- Excellent commercial acumen and understanding of service margin management.
- Strong project management skills and ability to manage multiple concurrent workstreams.
- Customer-centric mindset with a drive to deliver excellent service outcomes.
- Familiarity with QHSE frameworks and management systems.
- Experience with ISO 27001, data security, or cloud-based service delivery models.
- Understanding of IoT, smart metering, or data analytics environments.
- Experience within a scaling SME or Group structure with multiple business units.
Operations Manager employer: Ecosse Professional Services Ltd
Contact Detail:
Ecosse Professional Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Operations Manager role. You never know who might have the inside scoop on a job opening.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your experience can help them improve their processes. This will show that you’re not just another candidate but someone who’s genuinely interested in making a difference.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership skills and operational expertise align with the company’s goals. Highlight your experience in driving KPIs and managing diverse teams, as this is crucial for the Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Manager role. Highlight your experience in managing diverse teams and driving operational performance, as these are key for us. Use specific examples that showcase your skills in a technical environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for this role. Mention your leadership style and how you’ve successfully implemented operational strategies in the past. Keep it engaging and relevant to our needs.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved! Use metrics to demonstrate your impact, like improvements in KPIs or successful project completions. This will help us see the value you can bring to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Ecosse Professional Services Ltd
✨Know Your Operations Inside Out
Make sure you understand the key operational functions of the company, especially in areas like instrumentation services and supply chain management. Brush up on relevant KPIs and how they drive performance, as you'll need to demonstrate your ability to manage and improve these metrics.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience managing diverse teams. Think about specific challenges you've faced and how you motivated your team to achieve operational excellence. This role is all about people leadership, so be ready to discuss your approach to building a strong service culture.
✨Familiarise Yourself with ERP Systems
Since the role involves championing the use of an ERP system, it’s crucial to show your comfort level with such tools. If you have experience with Odoo or similar systems, be prepared to discuss how you've used them to enhance operational workflows and reporting.
✨Emphasise Continuous Improvement
The company values a culture of quality and continuous improvement. Be ready to talk about how you've implemented changes in past roles that led to better outcomes, whether that's through QHSE compliance or improving customer satisfaction rates. Highlight your project management skills and how they contribute to operational success.