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- Tasks: Lead a diverse team to optimise operations and drive performance across multiple sites.
- Company: Join a leading company in the processing, energy, and utilities sector.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact by improving operational efficiency and customer satisfaction.
- Qualifications: Proven experience in operations management with strong leadership skills.
- Other info: Be part of a Senior Leadership Team and shape the future of the organisation.
The predicted salary is between 60000 - 80000 £ per year.
Ecosse Professional Services client is a leading company in the processing, energy and utilities sector. This is a newly created role and a critical appointment for the Group. The Operations manager will sit on the Senior Leadership Team alongside the Managing Director, Sales Director, and Finance Director. The role is responsible for the entire operational backbone of the Group – spanning instrumentation services, customer success, engineering, supply chain, warehouse, and software delivery.
The successful candidate will be an experienced operations leader, comfortable working in a technical environment with a strong service and delivery culture. They will bring rigour, structure and continuous improvement to all operational functions while maintaining the entrepreneurial, customer-focused spirit that has driven organisational growth to date.
Responsibilities- Managing a Team of 25+ employees including service engineers, supply chain coordinators, warehouse staff, and software developers across a number of UK sites.
- Lead on Operational Strategy for the group working collaboratively with all key business functions and stakeholders.
- Drive operational performance across the business using clear KPIs and a regular flash reporting cadence.
- Own and improve end-to-end workflows from order intake through delivery, calibration, and customer handover.
- Champion the full utilisation of the ERP system across all operational teams.
- Ensure on-time delivery and first-time-right completion rates are consistently high across field service and in-house calibration.
- Monitor and improve utilisation rates, chargeable hours, repeat visit rates, and van stock management.
- Oversee QHSE compliance and drive a culture of quality and continuous improvement.
- Manage turnaround times from meter booking-in through to shipment.
- Proven track record as an Operations Manager or Director in a technical services, instrumentation, field engineering, similar industry.
- Strong people leadership skills with experience managing large, diverse operational teams.
- Experienced in driving KPI-based performance management and operational reporting.
- Comfortable working in an ERP environment (experience with Odoo or similar is desirable).
- Excellent commercial acumen and understanding of service margin management.
- Strong project management skills and ability to manage multiple concurrent workstreams.
- Customer-centric mindset with a drive to deliver excellent service outcomes.
- Familiarity with QHSE frameworks and management systems.
- Experience with ISO 27001, data security, or cloud-based service delivery models.
- Understanding of IoT, smart metering, or data analytics environments.
- Experience within a scaling SME or Group structure with multiple business units.
Operations Manager in Milton employer: Ecosse Professional Services Ltd
Contact Detail:
Ecosse Professional Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Milton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their operational challenges and think about how your experience can bring value. We want you to walk into that interview room with confidence, ready to showcase how you can drive performance and improve processes.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience managing diverse teams and driving KPI-based performance. We believe that demonstrating your ability to lead and inspire will set you apart from other candidates vying for the same Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. We’re excited to see how you can contribute to our client’s success in the processing, energy, and utilities sector.
We think you need these skills to ace Operations Manager in Milton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing diverse teams and driving operational performance, as these are key aspects of the job. We want to see how your background aligns with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your leadership skills and customer-centric mindset. Share specific examples of how you've improved operational processes in the past, and don’t forget to mention your familiarity with ERP systems like Odoo if applicable.
Showcase Your Achievements: When detailing your work experience, focus on quantifiable achievements. Use metrics to demonstrate how you’ve driven performance improvements, such as increased on-time delivery rates or enhanced team productivity. This will help us see the impact you've made in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ecosse Professional Services Ltd
✨Know Your Operations Inside Out
Make sure you understand the key operational processes relevant to the role. Brush up on your knowledge of instrumentation services, supply chain management, and customer success strategies. Being able to discuss these areas confidently will show that you're ready to take on the responsibilities of the Operations Manager.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully managed large teams in the past. Think about specific challenges you faced and how you motivated your team to achieve operational excellence. This will highlight your people leadership skills and your ability to drive performance across diverse operational teams.
✨Get Familiar with KPIs
Since driving KPI-based performance is crucial for this role, come prepared with insights on how you've used KPIs to improve operational performance in previous positions. Be ready to discuss specific metrics you've tracked and how they influenced decision-making and operational improvements.
✨Show Your Customer-Centric Mindset
This role requires a strong focus on delivering excellent service outcomes. Prepare to share examples of how you've prioritised customer satisfaction in your previous roles. Discuss any initiatives you've led that improved customer experience or operational efficiency, demonstrating your commitment to a customer-focused culture.