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- Tasks: Lead a diverse team to optimise operations and drive performance across multiple sites.
- Company: Join a leading company in the processing, energy, and utilities sector.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact by shaping operational strategies and enhancing service delivery.
- Qualifications: Proven experience in operations management and strong leadership skills required.
- Other info: Be part of a Senior Leadership Team and drive continuous improvement.
The predicted salary is between 60000 - 80000 £ per year.
Ecosse Professional Services client is a leading company in the processing, energy and utilities sector. This is a newly created role and a critical appointment for the Group. The Operations manager will sit on the Senior Leadership Team alongside the Managing Director, Sales Director, and Finance Director. The role is responsible for the entire operational backbone of the Group – spanning instrumentation services, customer success, engineering, supply chain, warehouse, and software delivery. The successful candidate will be an experienced operations leader, comfortable working in a technical environment with a strong service and delivery culture. They will bring rigour, structure and continuous improvement to all operational functions while maintaining the entrepreneurial, customer-focused spirit that has driven organisational growth to date.
Responsibilities:
- Managing a Team of 25+ employees including service engineers, supply chain coordinators, warehouse staff, and software developers across a number of UK sites.
- Lead on Operational Strategy for the group working collaboratively with all key business functions and stakeholders.
- Drive operational performance across the business using clear KPIs and a regular flash reporting cadence.
- Own and improve end-to-end workflows from order intake through delivery, calibration, and customer handover.
- Champion the full utilisation of the ERP system across all operational teams.
- Ensure on-time delivery and first-time-right completion rates are consistently high across field service and in-house calibration.
- Monitor and improve utilisation rates, chargeable hours, repeat visit rates, and van stock management.
- Oversee QHSE compliance and drive a culture of quality and continuous improvement.
- Manage turnaround times from meter booking-in through to shipment.
Qualifications and Experience Level Required:
- Proven track record as an Operations Manager or Director in a technical services, instrumentation, field engineering, similar industry.
- Strong people leadership skills with experience managing large, diverse operational teams.
- Experienced in driving KPI-based performance management and operational reporting.
- Comfortable working in an ERP environment (experience with Odoo or similar is desirable).
- Excellent commercial acumen and understanding of service margin management.
- Strong project management skills and ability to manage multiple concurrent workstreams.
- Customer-centric mindset with a drive to deliver excellent service outcomes.
- Familiarity with QHSE frameworks and management systems.
- Experience with ISO 27001, data security, or cloud-based service delivery models.
- Understanding of IoT, smart metering, or data analytics environments.
- Experience within a scaling SME or Group structure with multiple business units.
Operations Manager in Glasgow employer: Ecosse Professional Services Ltd
Contact Detail:
Ecosse Professional Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Operations Manager role. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your experience can help them improve their processes. This will show that you’re not just interested in any job, but specifically in making a difference at their organisation.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership skills and operational expertise align with their needs. Highlight your experience in driving KPIs and managing diverse teams, as this is crucial for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Operations Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Manager role. Highlight your experience in managing large teams and driving operational performance, especially in technical environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your leadership style and how you’ve successfully implemented operational strategies in the past. Let us know why you’re passionate about this role and how you can contribute to our growth.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive KPIs and improve operational workflows. Numbers speak volumes, so include metrics where possible to back up your claims!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ecosse Professional Services Ltd
✨Know Your Operations Inside Out
Make sure you understand the key operational functions of the company, especially in areas like instrumentation services and supply chain management. Brush up on how these elements work together to drive performance and customer satisfaction.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience managing diverse teams. Highlight specific examples where you've successfully led large groups, driven performance through KPIs, and fostered a culture of continuous improvement.
✨Demonstrate Your Technical Acumen
Familiarise yourself with the ERP systems they use, particularly Odoo if possible. Be ready to talk about how you've utilised similar systems in the past to improve operational efficiency and service delivery.
✨Emphasise Customer-Centric Mindset
Prepare to share examples of how you've prioritised customer success in your previous roles. Discuss strategies you've implemented to ensure high on-time delivery rates and first-time-right completion, showcasing your commitment to excellent service outcomes.