At a Glance
- Tasks: Lead operations across multiple sites, ensuring high-quality service delivery and team performance.
- Company: Join a leading processing, energy, and utilities Group with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Be part of a culture that values safety, quality, and continuous improvement.
- Why this job: Make a real impact in a technical field while leading a diverse team.
- Qualifications: Proven experience in operations management within technical services or similar environments.
The predicted salary is between 50000 - 65000 € per year.
Ecosse Professional Services is partnering with a leading processing, energy and utilities Group to appoint an Operations Manager. The Operations Manager will own the operational backbone of the Group – spanning instrumentation services, customer success, engineering, supply chain, warehouse, in‑house assembly and software delivery.
We are seeking an experienced operations leader, comfortable in a technical, field‑based services environment (instrumentation, controls, utilities, oil & gas, distilling or similar). You will manage multi‑site teams, drive KPI‑led performance, ensure safe, high‑quality service delivery, and optimise cost and margin across service and manufacturing activities.
Lead day‑to‑day operations across Instrumentation Services, Customer Success, Engineering & Software, Warehouse & In‑house Assembly, and Supply Chain.
- Drive efficiency across all facilities to support customer projects and growth.
Service Delivery & Quality
- Ensure high on‑time delivery and first‑time‑right completion rates across field service and in‑house calibration.
- Monitor and improve utilisation, chargeable hours, repeat visit rates and van stock management.
- Oversee QHSE compliance and foster a culture of safety, quality and continuous improvement.
- Lead and develop a multi‑disciplinary team of 25+ staff, including service engineers, supply chain coordinators, warehouse staff and software developers across several UK sites.
- Foster a high‑performance, engaged team culture in line with Group values.
Commercial & Financial Oversight
- Work with Finance to contribute to dashboards, reporting and margin analysis.
- Provide operational insight to support commercial decision‑making by the Sales Director and MD.
Proven track record as an Operations Manager/Director in technical services, instrumentation, controls, field engineering or a similar environment.
- Experienced in KPI‑based performance management, operational reporting and ERP‑driven operations (Odoo or similar desirable).
- Excellent commercial acumen and understanding of service margin management.
- Strong project management skills with the ability to manage multiple concurrent workstreams.
- Experience with ISO 27001, data security, cloud‑based services, IoT, smart metering or data analytics environments is advantageous.
- Experience within a scaling SME or Group structure with multiple business units is desirable.
Facilities and Operations Officer in Glasgow employer: Ecosse Professional Services Ltd
Ecosse Professional Services is an exceptional employer, offering a dynamic work environment in Glasgow that fosters innovation and collaboration. With a strong commitment to employee development, we provide ample opportunities for growth within our multi-disciplinary teams, ensuring that every member can thrive in their career while contributing to impactful projects in the energy and utilities sector. Our culture prioritises safety, quality, and continuous improvement, making it a rewarding place for those seeking meaningful employment in a technical field.
Contact Detail:
Ecosse Professional Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities and Operations Officer in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Operations Manager gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in KPI management and operational reporting. They want to see how you can drive efficiency and improve service delivery.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Understand their approach to safety, quality, and continuous improvement. This will help you align your answers with what they’re looking for in an Operations Manager.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to show your interest in joining our team at StudySmarter.
We think you need these skills to ace Facilities and Operations Officer in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Facilities and Operations Officer. Highlight your experience in managing multi-site teams and driving KPI-led performance, as these are key aspects of the job.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've ensured high-quality service delivery and fostered a culture of safety and continuous improvement in your previous roles.
Showcase Your Technical Skills:Since this role involves a technical, field-based services environment, make sure to showcase any relevant experience you have with instrumentation, controls, or similar fields. We want to see your expertise shine through!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Ecosse Professional Services Ltd
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of an Operations Manager in a technical services environment. Brush up on your knowledge of instrumentation, controls, and how they relate to customer success and service delivery. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your KPI Management Skills
Be prepared to discuss your experience with KPI-based performance management. Think of specific examples where you've driven efficiency or improved service delivery metrics. This will demonstrate your ability to manage multi-site teams and optimise operations effectively.
✨Emphasise Safety and Quality Culture
Since QHSE compliance is crucial, be ready to talk about how you've fostered a culture of safety and quality in previous roles. Share any initiatives you've led that improved safety standards or enhanced service quality, as this aligns perfectly with the company's values.
✨Prepare for Commercial Insight Discussions
Understand the financial aspects of operations management, including margin analysis and operational reporting. Be ready to discuss how your insights have supported commercial decision-making in the past. This will show that you can contribute to the business's overall success beyond just operations.
