At a Glance
- Tasks: Drive company value by managing client accounts and building long-term relationships.
- Company: Join ecosio, a fast-growing leader in B2B integration and part of Vertex, Inc.
- Benefits: Enjoy remote work, flexible hours, personal development budget, and wellbeing support.
- Other info: Connect with a diverse team and enjoy regular events and workations across the EU.
- Why this job: Make a real impact by helping clients maximise the value of our innovative solutions.
- Qualifications: Experience in B2B SaaS sales with strong German and English language skills.
The predicted salary is between 50000 - 65000 £ per year.
ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX). Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.
You will connect with the role if you enjoy:
- driving company value by strategically developing existing accounts, building long-term business relationships, and identifying up- and cross-selling opportunities
- managing your own portfolio of clients making sure they get the most value out of our solution
- partnering closely with an experienced Account Manager to hand over and transition qualified opportunities seamlessly
- listening to your customers and communicating their feedback to ensure our products and services meet their needs
- navigating complex customer escalations and aligning internal stakeholders to turn friction into solutions
- executing sales campaigns in close cooperation with marketing
To connect with ecosio it is important to have:
- experience in B2B SaaS sales
- German language skills on a native / C2 level, fluent English skills
- experience working with a portfolio of existing customers
- experience with cross- and up-selling
And nice to have:
- experience selling EDI / e-invoicing / ERP solutions
By connecting with us you will experience:
- our remote-first culture lets you work remotely from one of our designated countries
- flexible working hours to suit your schedule and priorities
- annual personal development budget to invest in conferences, courses, or career coaching
- home office allowance to create a workspace that fits your needs
- regular events and trips to connect, celebrate, and have fun with the team
- workations of up to 90 days per year within the EU, combining travel and productivity
- wellbeing support, including mental health resources and employee assistance programs
- additional country-specific benefits based on your location
Sounds like a connection that works? Then apply now and we will get in touch soon!
As part of our hiring process at ecosio, we conduct standard background checks. Our mission is to build Connections That Work by fostering a diverse and inclusive team. We are committed to making everyone feel valued and empowered to contribute their unique skills, experiences and perspectives. And now we want to connect with you!
Customer Success Manager DACH (f/m/d) in London employer: ecosio
At ecosio, we pride ourselves on being an excellent employer by fostering a remote-first culture that prioritises flexibility and work-life balance. Our commitment to employee growth is evident through our annual personal development budget and unique opportunities for workations across the EU, allowing you to blend travel with productivity. Join us in a dynamic environment where innovation thrives, and your contributions are valued as we build meaningful connections together.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager DACH (f/m/d) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ecosio. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ecosio before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager DACH (f/m/d) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ecosio:Your cover letter is your chance to shine! Tell us why you want to work at ecosio specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ecosio!
How to prepare for a job interview at ecosio
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
