At a Glance
- Tasks: Drive customer success for Maya's AI turf management platform across Europe.
- Company: Join Ecorobotix, a Swiss B-Corp innovating in sustainable agriculture technology.
- Benefits: Competitive salary, dynamic work environment, and opportunities for travel.
- Other info: Passionate team focused on innovation and sustainability in turf management.
- Why this job: Be the voice of the customer and shape the future of AI in agriculture.
- Qualifications: Degree in agronomy or engineering; 3-5 years in Customer Success or Account Management.
The predicted salary is between 30000 - 40000 £ per year.
Ecorobotix SA, a Swiss B-Corp company headquartered in Yverdon-les-Bains, develops AI-driven ultra-precise spraying technologies that help reduce the environmental impact of agriculture. Following the integration of Maya, an AI-powered turf and land management platform, into the Ecorobotix Group, we are looking for our future Customer Success Coordinator (Maya).
You will own and grow the customer success relationship for Maya's English, French and Dutch-speaking client portfolio across Europe and international accounts. First point of contact after the sales handover, you will drive onboarding, adoption, satisfaction and long-term retention. You will represent the voice of the customer in product and leadership discussions, and you will play an active role in deploying Maya's AI-native turf and land management platform across the world's most demanding sports and natural turf venues.
Your responsibilities:
- Own day-to-day client success for the English, French and Dutch-speaking portfolio across Europe and international accounts (UK, US, South Africa and others without a local CS owner).
- Drive onboarding excellence and ensure all clients reach defined success milestones within the first 90 days.
- Monitor portfolio health proactively through User Health Scores and engagement strategies; flag and act on silent or at-risk accounts.
- Act as primary post-handover contact for assigned accounts via calls, video and on-site visits.
- Lead bug triage with the engineering team via GitLab, prioritise weekly with the CTO and close the loop with the client.
- Drive feature adoption across the portfolio through targeted outreach and client-facing webinars at release time.
- Capture client feedback, frustrations and feature requests; feed them into the product backlog as the voice of the customer.
- Conduct field activities: drone visits, soil analysis support, sensor installation, integration follow-up (Toro/Links and others).
- Represent Maya at selected industry events (BTME, greenkeepers' associations, supplier conferences).
Your profile:
- Degree in agronomy, turfgrass science, engineering or equivalent.
- Minimum 3 to 5 years of experience in Customer Success, Account Management or client-facing technical roles, ideally within a SaaS or industrial tech environment.
- Working knowledge of CRM systems (Odoo or equivalent), bug tracking tools (GitLab or equivalent) and customer success workflows.
- Comfortable working in an AI-native environment using structured workflows and AI-based tools.
- Knowledge of the turf, sports surfaces, agronomy or precision technology industry is a strong asset.
- Excellent command of English and French (C1+ required, written and spoken). Dutch and Spanish are a strong asset.
- Valid driving licence and availability for frequent European travel.
Your assets:
- Strong relational skills and natural client orientation.
- Field-oriented mindset, at ease in greenkeeping and operational environments.
- Structured, autonomous and rigorous on execution.
- Excellent communication and reporting discipline.
- Entrepreneurial spirit, initiative and adaptability in a fast-growing environment.
- Passion for innovation and the transition toward AI-driven turf management.
Customer Success Coordinator (Maya) in England employer: Ecorobotix
Ecorobotix SA is an exceptional employer that champions innovation and sustainability in agriculture through its AI-driven technologies. Located in the picturesque Yverdon-les-Bains, employees benefit from a collaborative work culture that prioritises personal growth and professional development, alongside the opportunity to make a meaningful impact on environmental practices. With a focus on employee well-being and a commitment to fostering a diverse and inclusive workplace, Ecorobotix offers a unique environment for those passionate about technology and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Coordinator (Maya) in England
✨Tip Number 1
Get to know the company inside out! Research Ecorobotix and their AI-driven tech. Understanding their mission and values will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Ecorobotix. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success and technical roles. Think about how your past experiences align with the responsibilities of the Customer Success Coordinator position and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and makes it easier for us to track your progress.
We think you need these skills to ace Customer Success Coordinator (Maya) in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Coordinator. Highlight your experience in customer success, especially in SaaS or tech environments, and don’t forget to mention any relevant skills in agronomy or turf management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for innovation and how your background aligns with Maya's mission. Be sure to mention your language skills and any experience you have with AI-driven technologies.
Showcase Your Communication Skills:As a Customer Success Coordinator, communication is key. In your application, demonstrate your ability to convey complex ideas clearly and effectively. Use examples from your past roles where you’ve successfully engaged with clients or stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ecorobotix
✨Know Your Product Inside Out
Before the interview, make sure you understand Maya's AI-driven turf and land management platform. Familiarise yourself with its features, benefits, and how it stands out in the market. This will help you demonstrate your enthusiasm and knowledge during the conversation.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles that highlight your experience in customer success or account management. Focus on how you've driven onboarding, adoption, and retention in previous positions, especially in a SaaS or tech environment. This will show that you can hit the ground running.
✨Demonstrate Your Communication Skills
As a Customer Success Coordinator, you'll need to communicate effectively with clients in English, French, and possibly Dutch. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief pitch about how you would approach onboarding a new client.
✨Be Ready for Technical Questions
Since the role involves working with CRM systems and bug tracking tools, brush up on your technical knowledge. Be prepared to discuss your experience with tools like Odoo and GitLab, and how you've used them to enhance customer success. This will show that you're not just a people person but also technically savvy.
