At a Glance
- Tasks: Drive customer success for Maya's AI turf management platform across Europe.
- Company: Ecorobotix SA, a Swiss B-Corp focused on sustainable agriculture technology.
- Benefits: Join a mission-driven team with opportunities for growth and innovation.
- Other info: Frequent travel across Europe and a passion for innovation are essential.
- Why this job: Be the voice of the customer and shape the future of AI in agriculture.
- Qualifications: Degree in agronomy or related field; 3-5 years in customer success or account management.
The predicted salary is between 40000 - 50000 £ per year.
Ecorobotix SA, a Swiss B-Corp company headquartered in Yverdon-les-Bains, develops AI-driven ultra-precise spraying technologies that help reduce the environmental impact of agriculture. Following the integration of Maya, an AI-powered turf and land management platform, into the Ecorobotix Group, we are looking for our future Customer Success Coordinator (Maya).
You will own and grow the customer success relationship for Maya's English, French and Dutch-speaking client portfolio across Europe and international accounts. First point of contact after the sales handover, you will drive onboarding, adoption, satisfaction and long-term retention. You will represent the voice of the customer in product and leadership discussions, and you will play an active role in deploying Maya's AI-native turf and land management platform across the world's most demanding sports and natural turf venues.
Your responsibilities:
- Own day-to-day client success for the English, French and Dutch-speaking portfolio across Europe and international accounts (UK, US, South Africa and others without a local CS owner).
- Drive onboarding excellence and ensure all clients reach defined success milestones within the first 90 days.
- Monitor portfolio health proactively through User Health Scores and engagement strategies; flag and act on silent or at-risk accounts.
- Act as primary post-handover contact for assigned accounts via calls, video and on-site visits.
- Lead bug triage with the engineering team via GitLab, prioritise weekly with the CTO and close the loop with the client.
- Drive feature adoption across the portfolio through targeted outreach and client-facing webinars at release time.
- Capture client feedback, frustrations and feature requests; feed them into the product backlog as the voice of the customer.
- Conduct field activities: drone visits, soil analysis support, sensor installation, integration follow-up (Toro/Links and others).
- Represent Maya at selected industry events (BTME, greenkeepers' associations, supplier conferences).
Your profile:
- Degree in agronomy, turfgrass science, engineering or equivalent.
- Minimum 3 to 5 years of experience in Customer Success, Account Management or client-facing technical roles, ideally within a SaaS or industrial tech environment.
- Working knowledge of CRM systems (Odoo or equivalent), bug tracking tools (GitLab or equivalent) and customer success workflows.
- Comfortable working in an AI-native environment using structured workflows and AI-based tools.
- Knowledge of the turf, sports surfaces, agronomy or precision technology industry is a strong asset.
- Excellent command of English and French (C1+ required, written and spoken). Dutch and Spanish are a strong asset.
- Valid driving licence and availability for frequent European travel.
Your assets:
- Strong relational skills and natural client orientation.
- Field-oriented mindset, at ease in greenkeeping and operational environments.
- Structured, autonomous and rigorous on execution.
- Excellent communication and reporting discipline.
- Entrepreneurial spirit, initiative and adaptability in a fast-growing environment.
- Passion for innovation and the transition toward AI-driven turf management.
Customer Success Coordinator (Maya) employer: Ecorobotix
Ecorobotix SA is an exceptional employer, offering a dynamic work culture that prioritises innovation and sustainability in agriculture. Located in the picturesque Yverdon-les-Bains, employees benefit from a collaborative environment that fosters professional growth and development, alongside the opportunity to make a meaningful impact on environmental practices across Europe. With a strong focus on employee well-being and a commitment to excellence, Ecorobotix provides a unique platform for those passionate about technology and agronomy to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Coordinator (Maya)
✨Tip Number 1
Get to know the company inside out! Research Ecorobotix and its products, especially Maya. Understanding their mission and values will help you connect with the team during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in Customer Success at Ecorobotix. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success and technical roles. Think about how your past experiences align with the responsibilities of the Customer Success Coordinator position and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and are familiar with the process.
We think you need these skills to ace Customer Success Coordinator (Maya)
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let us see your enthusiasm for customer success! Share specific examples of how you've helped clients achieve their goals in previous roles. We love candidates who can demonstrate a genuine interest in making a difference for customers.
Tailor Your Application:Make sure to customise your application for the Customer Success Coordinator role. Highlight your experience with AI-driven technologies and any relevant industry knowledge. We want to see how your background aligns with our mission at Ecorobotix!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate candidates who can communicate effectively, as this is key in customer success!
Apply Through Our Website:Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Ecorobotix
✨Know Your Product Inside Out
Before the interview, make sure you understand Maya's AI-driven turf and land management platform. Familiarise yourself with its features, benefits, and how it stands out in the market. This will help you demonstrate your enthusiasm and knowledge during discussions.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles that highlight your experience in customer success or account management. Focus on how you've driven onboarding, adoption, and satisfaction for clients, especially in a SaaS or tech environment. This will show that you can hit the ground running.
✨Demonstrate Your Communication Skills
As a Customer Success Coordinator, you'll need to communicate effectively with clients in English, French, and possibly Dutch. Practice articulating your thoughts clearly and confidently. Consider role-playing common client scenarios to showcase your relational skills and client orientation.
✨Be Ready to Discuss Industry Trends
Stay updated on the latest trends in agronomy, turf management, and AI technologies. Be prepared to discuss how these trends impact customer success and how you can leverage them to enhance client relationships. This shows your passion for innovation and understanding of the industry.
