At a Glance
- Tasks: Lead and scale customer success initiatives to enhance client satisfaction and retention.
- Company: Join Ecorobotix, a Swiss B-Corp innovating sustainable agriculture with AI-driven solutions.
- Benefits: Enjoy flexible remote work, professional growth opportunities, and a sabbatical every four years.
- Other info: Be part of a passionate team dedicated to transforming agriculture for a sustainable future.
- Why this job: Make a positive impact on the planet while working in a dynamic, innovative environment.
- Qualifications: 5+ years in Customer Success or Account Management, with strong leadership and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
- Careers Senior Customer Success Manager - United Kingdom
- Digital Agronomy
Ecorobotix SA, a Swiss B-Corp company headquartered in Yverdon-les-Bains, offers innovative, robotic solutions to lessen the environmental impact of agricultural activities.
We develop ultra-precise spraying technologies powered by artificial intelligence, allowing farmers to significantly reduce the use of chemicals in their fields.
Join our dynamic, international team, and together, let's make agriculture more sustainable!
You will lead and scale Maya’s Customer Success function to ensureonboarding excellence, customer satisfaction, portfolio health, and long-termclient retention.
You will play a key role in driving the adoption of AI-nativeturf and land management solutions while building scalable customer successprocesses and services.
Your future assignments
Key Responsibilities
- Own and monitor portfolio health through User Health Scores and proactive customer engagement strategies.
- Drive onboarding excellence and ensure allclients achieve defined success criteria within the first 90 days.
- Design and manage customer satisfactionprograms, including NPS, CSAT surveys, and seasonal business reviews.
- Launch and scale post-onboarding services suchas annual reviews, seasonal coaching, and premium advisory offerings.
- Lead, coach, and support the existing Customer Success team while contributing to future team scaling and recruitment.
- Identify and implement automation opportunitieswithin Customer Success workflows to support sustainable growth.
- Manage the beta program and structure customerfeedback to support the product roadmap.
- Represent the voice of the customer in product, strategy, and leadership discussions.
- Prepare and deliver quarterly Customer Successperformance reports to leadership.
- Degree in engineering or agronomy or equivalent.
- Minimum 5 years of experience in Customer Success, Account Management, or client-facing leadership roles within a Saa Senvironment.
- Excellent command of English (C1+ required, written and spoken). French, German is a plus.
Experience / Technical Skills
- Proven experience scaling a Customer Successfunction in a growing Saa S company.
- Strong knowledge of Customer Success tools, CRMsystems (Odoo or equivalent), health scoring, and workflow automation.
- Comfortable working in an AI-native environmentusing structured workflows and AI-based tools.
- Strong analytical and data-driven mindset withexperience defining KPIs and interpreting dashboards.
- Knowledge of the turf, agriculture, or precisiontechnology industry is considered an asset.
- Soft Skills
- Structured and systems-oriented mindset withstrong leadership capabilities.
- Excellent communication and stakeholdermanagement skills.
- Entrepreneurial spirit, initiative, andadaptability in a fast-growing environment.
- Passion for innovation and the transition toward AI-driven turf management.
"Knowing that my work contributes to a healthier planet motivates me every day.
It's inspiring to be surrounded by people who believe in what we're building and are all pulling in the same direction."
Event Planner & HR Assistant
"What I love about Ecorobotix is that every day is an opportunity to make a positive impact in an inspiring and stimulating environment, where trust and teamwork are more than just words."
- Social Media Specialist
- "Innovate the future. Live in the now."
- Five Steps to Join Our Team
We've streamlined the process. No detours, no surprises. Just an honest conversation between you and us.
Pre-selection
We genuinely read every application carefully, review your profile, and arrange a brief interview.
Interview
A first exchange to get to know each other and check alignment on values.
Assessment
You show us your skills. We show you how we actually work.
Offer
We make our decision and send you an offer within the following days.
- Your benefits at Ecorobotix
- Professional Growth
Personal development & career advancement to boost your skills and ambitions.
Balance & Flexibility
Manage your time between remote work and flexible hours.
Recognition & Loyalty
Efforts valued and a sabbatical leave every 4 years.
Protection & Future
Pension plan (LPP) covered at 60%.
Ergonomic offices with complimentary coffee and fruit. Transport cost contribution.
Team Spirit
Strengthen our bonds at memorable team events.
Value Sharing
Stock Options (ESOP): become a stakeholder in our success.
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Senior Customer Success Manager - United Kingdom employer: Ecorobotix SA
Ecorobotix SA is an exceptional employer that champions sustainability and innovation in agriculture, offering a dynamic work environment where employees can thrive. With a strong focus on professional growth, flexible working arrangements, and a culture of teamwork and recognition, you will be part of a mission-driven team dedicated to making a positive impact on the planet. Join us in Yverdon-les-Bains, where your contributions will not only advance your career but also support a healthier future for agriculture.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager - United Kingdom
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ecorobotix SA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ecorobotix SA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Manager - United Kingdom
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ecorobotix SA:Your cover letter is your chance to shine! Tell us why you want to work at Ecorobotix SA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ecorobotix SA!
How to prepare for a job interview at Ecorobotix SA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
