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- Tasks: Provide on-site technical support and training for acoustic products across the UK & Ireland.
- Company: Join Saint-Gobain Ecophon, a leader in sustainable construction and acoustic solutions.
- Benefits: Flexible working hours, travel opportunities, and a supportive team environment.
- Why this job: Make a real impact by enhancing well-being and performance through innovative acoustic solutions.
- Qualifications: Strong technical understanding and customer-facing experience in construction or manufacturing.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
At Saint-Gobain Ecophon, we are looking for a Technical Support Advisor to join our technical team. This role will be responsible for delivering on-site support to our customers ranging from offering technical advice, to delivering on-site training sessions. Saint-Gobain Ecophon develops, manufactures and markets acoustic products and systems that contribute to a good working environment by enhancing people\’s well-being and performance. This is a national, field-based role with extensive travel required due to where clients are located – this role would suit someone with great transport links living centrally in the UK. As such, a full UK driving license will be required. What you will be doing: Providing advice, guidance and training for Ecophon products across stakeholders Spending time on-site with clients, ceiling contractors and tier 1 main contractors across the UK & Ireland Ensuring our systems are correctly installed to the level of quality required to ensure they reach their design performance Using our technologies – including showpad to support the management of technical information and literature Supporting the development of our digital services across VR, BIM and LightYX What we\’re looking for: Strong technical understanding of acoustic solutions, or building materials Proven experience in a customer-facing role, ideally within construction or manufacturing Ability to interpret technical drawings/specifications and communicate solutions clearly Be adaptable, flexible and able to self-motivate A willingness to frequently travel across the UK & Ireland Are Ecophon and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction, improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision-making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we\’re always open to new ways of working. Everyone has different needs and commitments. We\’ll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can\’t promise to meet every request when we\’re recruiting, but we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person. We look forward to hearing from you
Technical Support Advisor employer: Ecophon
Contact Detail:
Ecophon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and manufacturing sectors. Let them know you're on the lookout for a Technical Support Advisor role at Saint-Gobain Ecophon. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge of acoustic solutions. Be ready to discuss how you can provide top-notch support and training for Ecophon products. Show us your passion for enhancing well-being through sound!
✨Tip Number 3
Don’t forget to showcase your adaptability and customer-facing experience. Share examples of how you've successfully communicated technical solutions in the past. We love candidates who can connect with clients and contractors alike!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Saint-Gobain family. Let’s make a difference together!
We think you need these skills to ace Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Advisor role. Highlight any customer-facing roles you've had, especially in construction or manufacturing, to show us you're the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about acoustic solutions and how your technical understanding can benefit our team. Keep it engaging and personal – we want to get to know you!
Show Off Your Technical Skills: Since this role requires a strong technical understanding, don’t shy away from showcasing your knowledge of acoustic products or building materials. Mention any relevant experience with interpreting technical drawings or specifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Ecophon
✨Know Your Stuff
Make sure you brush up on your technical knowledge about acoustic solutions and building materials. Familiarise yourself with the products and systems offered by Saint-Gobain Ecophon, as well as any relevant technologies like VR and BIM. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer-facing roles. Think of specific examples where you've successfully provided advice or training, and how you adapted to meet client needs. This will demonstrate your ability to connect with stakeholders effectively.
✨Practice Technical Drawings
Get comfortable interpreting technical drawings and specifications. You might be asked to explain how you would communicate solutions based on these documents during the interview. Practising this skill will not only help you in the interview but also in the actual job if you get it!
✨Be Ready to Travel
Since the role requires extensive travel across the UK and Ireland, be prepared to discuss your flexibility and willingness to travel. Highlight any previous experience you have with travel for work, and reassure them that you have the necessary transport links and a full UK driving licence.