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For Companies At a Glance
- Tasks: Drive customer success and growth for our Enterprise accounts while managing key relationships.
- Company: Join a global tech company dedicated to protecting people and the planet.
- Benefits: Enjoy generous paid time off, health coverage, and wellness initiatives.
- Why this job: Make a real impact by helping businesses create safer workplaces.
- Qualifications: 6+ years in SaaS with strong account management and consultative selling skills.
- Other info: Be part of a diverse team committed to positive change and personal growth.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Want to be a part of a company that’s making a difference?
We’re a growing global tech company, with potential for curious and caring minds. We are committed to each other and to delivering solutions that protect people and the planet for future generations. Our team focuses on creating meaningful impact and making a real difference for our customers.
Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.
Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We foster a trusting environment that empowers our team to grow, innovate, and succeed.
Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.
We\’re on a mission to protect people and the planet by building and deploying transformative software. We need everyone\’s energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.
Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together.
Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!
About the Role
The Senior Customer Success Manager holds responsibility for accelerating growth and profitability from our Enterprise customer accounts, utilising account management methodologies to understand and support clients’ strategy and challenges.
Responsibilities
- Account mapping (understand the business and strategy)
- Stakeholder identification and management requirements
- MI requirements
- Life cycle management (Onboarding, adoption, maintenance, development, renewal)
- Deliver the optimum customer success management service – develop a shared roadmap and action plan to deliver greater value, extend the reach of key contacts and deliver growth revenues with Key Account organisations
- Consult with and manage account stakeholders to maximise service delivery performance in a consistent and sustainable way
- Maintain strong market knowledge, including competitor and regulatory activity, to ensure threats and opportunities are quickly identified
- Support line manager to deliver broader group related goals
- Management of assigned Key Accounts, including contract management & renewals, finance invoicing escalation, PO escalation, quarterly/biannually client review meetings, upsell and cross-sell opportunities
- Support sales process, working closely with sales function to maximise net revenue retention (NRR)
- Play an integral role in the design of the product development roadmap
- Support the design and execution of the go-to-market strategy
What we\’re looking for
- 6+ years of experience in a similar role in a SaaS environment
- Strong Key Account Management experience within a SaaS business (2+ years)
- Experience in consultative solution selling, understanding needs and qualifying opportunities for the revenue team
- Highly competent with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, O365, Dynamics CRM)
- Excellent influencing abilities and people management skills
- Proven track record in a similar role and experience building relationships with C-suite stakeholders
Our Benefits
We offer a variety of global benefits; country-specific details will be provided during the interview process.
- Generous Paid Time Off
- Extended Parental Leave
- Robust Health Coverage
- Accelerated Learning Paths
- Team Wellness Initiatives
- Company-wide Events
- Employee Resource Groups
- Recognition awards
EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.
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Senior Customer Success Manager Revenue · · employer: EcoOnline
Contact Detail:
EcoOnline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager Revenue · ·
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company’s mission and values. Show us how your experience aligns with our goal of making a positive impact on people and the planet.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you can drive customer success and growth. We want to hear about your past achievements and how they relate to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission.
We think you need these skills to ace Senior Customer Success Manager Revenue · ·
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for our mission shine through! We want to see how your values align with ours and how you can contribute to making a positive impact.
Tailor Your Experience: Make sure to highlight your relevant experience in SaaS and Key Account Management. We’re looking for specific examples that demonstrate your consultative selling skills and ability to build relationships with C-suite stakeholders.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at EcoOnline
✨Know the Mission
Before your interview, dive deep into the company's mission and values. Understand how they protect people and the planet, and think about how your experience aligns with this mission. This will help you connect your answers to what truly matters to them.
✨Showcase Your Account Management Skills
Be ready to discuss your experience in Key Account Management, especially in a SaaS environment. Prepare specific examples of how you've successfully managed client relationships, identified opportunities, and driven growth. Use metrics to back up your achievements!
✨Prepare for Consultative Selling Questions
Expect questions around consultative solution selling. Think about times when you've understood a client's needs and provided tailored solutions. Practise articulating these scenarios clearly, focusing on the impact your actions had on the client's success.
✨Engage with Stakeholder Management
Since the role involves managing C-suite stakeholders, prepare to discuss your influencing abilities. Share examples of how you've built strong relationships with senior leaders and navigated complex organisational structures to achieve results.
