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- Tasks: Drive customer success and growth through strategic account management and relationship building.
- Company: Join a global tech company dedicated to protecting people and the planet.
- Benefits: Generous paid time off, health coverage, and professional development opportunities.
- Why this job: Make a real impact while working with industry experts in a supportive environment.
- Qualifications: 6+ years in SaaS customer success and strong key account management experience.
- Other info: Inclusive culture that values diversity and personal growth.
The predicted salary is between 43200 - 72000 £ per year.
Want to be a part of a company that's making a difference? We're a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.
Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.
Innovation: Trusted by over 11,000 customers, you'll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.
Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.
We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers. Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together. Join EcoOnline and be part of a mission dedicated to driving positive change.
About the Role
The Senior Customer Success Manager holds responsibility for accelerating growth and profitability from our customer accounts, utilising account management methodologies to understand and support clients' strategy and challenges.
Key Responsibilities
- Account mapping (understand the business and strategy)
- Stakeholder identification and management requirements
- MI requirements
- Life cycle management (Onboarding, adoption, maintenance, development, renewal)
- Deliver the optimum customer success management service – develop a shared roadmap and action plan to deliver greater value, extend the reach of key contacts and deliver growth revenues with Key Account organisations
- Consult with and manage account stakeholders, to maximise service delivery performance in a consistent and sustainable way
- Maintain strong market knowledge, including competitor and regulatory activity, to ensure threats and opportunities are quickly identified
- Support line manager to deliver broader group related goals
- Management of assigned Key Accounts, to include:
- Accountable for managing contracts & renewals
- Finance enquiries/invoicing escalation
- PO Escalation
- Quarterly/Biannually client Review Meetings
- Identification of upsell and Cross Sell opportunities
- Support sales process, working closely with sales function to maximise NRR
- Play an integral role in the design of the product development roadmap
- Support the design and execution of the go to market strategy
What we're looking for
- 6+ years of experience in similar role in a SaaS environment
- Strong Key Account Management experience within a SaaS business (2+ years).
- Support in the Consultative solution selling experience, through proper understanding of needs and qualification of opportunities for revenue team
- Highly competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, O365, Dynamics CRM)
- Excellent influencing abilities/people management skills
- All experience and education considered. Proven track record in similar role
- Extensive demonstrable experience to build and develop interpersonal relationships externally and internally especially with C Suite key stakeholders
Our Benefits
We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.
- Generous Paid Time Off
- Extended Parental Leave
- Robust Health Coverage
- Accelerated Learning Paths
- Team Wellness Initiatives
- Company-wide Events
- Employee Resource Groups
- Recognition awards
EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.
Senior Customer Success Manager employer: EcoOnline
Contact Detail:
EcoOnline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and the company culture. This not only gives you insider info but also shows your genuine interest in the role.
✨Tip Number 2
Prepare for the interview by understanding the company's mission and values. Be ready to discuss how your experience aligns with their goals, especially around customer success and innovation. Show them you’re not just looking for a job, but a place where you can make a real impact.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed key accounts or driven growth in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email reiterating your excitement about the role and how you can contribute can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for our mission shine through! We want to see how your values align with ours and how you can contribute to making a positive impact.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success and account management. We’re looking for specific examples that demonstrate your skills and how they relate to the role of Senior Customer Success Manager.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at EcoOnline
✨Know Your Customer
Before the interview, dive deep into understanding the company’s mission and how they serve their customers. Familiarise yourself with their products and services, especially those that relate to customer success. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you've successfully managed key accounts or driven customer success. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting measurable outcomes that demonstrate your impact.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the role and the company. Ask about their approach to customer success, how they measure impact, and what challenges they currently face. This not only shows your curiosity but also helps you gauge if the company is the right fit for you.
✨Demonstrate Cultural Fit
Familiarise yourself with the company’s culture code and values. During the interview, reflect on how your personal values align with theirs. Share experiences that illustrate your commitment to teamwork, innovation, and making a positive impact, as these are key aspects of their culture.
