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- Tasks: Oversee licensing workflows and ensure smooth account setups for customers.
- Company: Join a global tech company dedicated to protecting people and the planet.
- Benefits: Generous paid time off, health coverage, and wellness initiatives.
- Why this job: Make a real impact while working with industry experts in a supportive environment.
- Qualifications: 1-2 years experience in a similar role and strong customer-centric mindset.
- Other info: Inclusive culture that values diversity and personal growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Want to be a part of a company that’s making a difference? We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.
Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.
Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.
Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.
We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers. Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together. Join EcoOnline and be part of a mission dedicated to driving positive change.
About The Role
As a Licensing Specialist in our Global Implementation function, you’ll oversee licensing workflows, manage upsell and churn requests, and ensure customers and colleagues experience smooth, accurate account setup. This role combines precision, collaboration, and customer impact, offering a chance to make your mark across EcoOnline’s global product suite.
Key Responsibilities
- Customer Success Focus: Deliver accurate licensing and account setup so customers get timely access and seamless service.
- Integrity & Accountability: Ensure revenue-impacting transactions (upsell, churn, renewals) are executed with precision and transparency.
- Collaboration: Partner with cross-functional teams (Product, Sales, Customer Success, Support, Professional Services) to share insights and drive alignment.
- Excellence: Maintain high standards in service quality, data accuracy, documentation, and customer communication.
Day-to-Day Tasks
- Process upsell, down-churn, and churn requests across multiple products.
- Create new customer accounts according to signed contract specifications.
- Manage intake and delivery of licensing-related service requests.
- Proactively look for and implement improvements to the current licensing process.
- Maintain up-to-date documentation.
What We’re Looking For
- 1-2 years experience in a similar role.
- Operational Accuracy — proven ability to manage revenue-impacting transactions with detail and reliability.
- Customer-Centric Mindset — ensures every licensing change or account setup enhances the customer experience.
- System Fluency — comfort working in CRMs (Salesforce), ticketing tools (Zendesk/Jira), and SaaS licensing dashboards.
- Process Improvement — identifies gaps and drives enhancements for scalability.
- Communication — strong written and verbal skills to work effectively across technical and non-technical teams.
Our Benefits
- Generous Paid Time Off
- Extended Parental Leave
- Robust Health Coverage
- Accelerated Learning Paths
- Team Wellness Initiatives
- Company-wide Events
- Employee Resource Groups
- Recognition awards
EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.
At EcoOnline, we believe in the power of technology to reshape how organisations protect their people and the planet, paving the way for a safer, more sustainable future. As a global SaaS leader, we’re at the forefront of innovation in workplace health, safety, and sustainability. Our team is passionate about creating meaningful impact and making a real difference. Trusted by over 11,000 customers, we’re recognised as pioneers in our field, delivering expertise and guidance to empower our customers at every stage of their safety and sustainability journey.
Licensing Specialist employer: EcoOnline
Contact Detail:
EcoOnline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Licensing Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its mission. Understand how your role as a Licensing Specialist fits into their goals. This shows you're genuinely interested and ready to make an impact!
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being clear and confident will help you stand out. Remember, they want to see your customer-centric mindset in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to protect people and the planet.
We think you need these skills to ace Licensing Specialist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and our mission shine through. We want to see how your values align with ours, especially when it comes to making a positive impact on people and the planet.
Be Precise and Clear: As a Licensing Specialist, attention to detail is key. Make sure your application is free from errors and clearly outlines your relevant experience. We appreciate clarity and precision, so keep it straightforward!
Highlight Your Customer-Centric Mindset: We’re all about enhancing customer experiences. In your application, share examples of how you've successfully managed customer interactions or improved processes in previous roles. Show us you understand the importance of customer success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at EcoOnline
✨Know Your Stuff
Before the interview, make sure you understand the role of a Licensing Specialist. Familiarise yourself with licensing workflows, upsell and churn processes, and how they impact customer success. This will show your potential employer that you're genuinely interested and ready to contribute.
✨Showcase Your Customer-Centric Mindset
During the interview, highlight your experience in enhancing customer experiences. Share specific examples where you've successfully managed account setups or improved processes that benefited customers. This aligns perfectly with the company's focus on customer success.
✨Demonstrate Collaboration Skills
Since this role involves working with cross-functional teams, be prepared to discuss how you've collaborated with others in previous roles. Talk about how you’ve shared insights and driven alignment, as this is crucial for the position at EcoOnline.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s mission and how the Licensing Specialist role contributes to it. This not only shows your enthusiasm but also your understanding of their commitment to protecting people and the planet. It’s a great way to demonstrate your alignment with their values.