At a Glance
- Tasks: Lead digital engagement initiatives and enhance customer experience across SaaS products.
- Company: EcoOnline, a forward-thinking company focused on customer satisfaction.
- Benefits: Hybrid work model, growth opportunities, and a supportive team environment.
- Other info: Collaborate with IT, Product, and Success teams for a seamless customer journey.
- Why this job: Shape the future of customer experience with innovative digital solutions.
- Qualifications: 3-5+ years in CX/Digital Support and experience with CRM platforms like Salesforce.
The predicted salary is between 49500 - 60500 £ per year.
Eco Online in the United Kingdom is seeking an experienced Customer Experience professional to lead digital engagement initiatives across Saa S products.
You will shape self-service and AI-assisted support, and partner with IT, Product and Success teams to deliver a seamless customer journey.
The role requires 3-5+ years in CX/Digital Support, strong stakeholder management, and experience with CRM platforms such as Salesforce.
Hybrid work and growth opportunities are offered.
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Digital Customer Experience Leader employer: EcoOnline
EcoOnline is an exceptional employer, dedicated to fostering a collaborative and innovative work culture that empowers employees to make a meaningful impact on the planet and people's lives. With a strong commitment to personal and professional growth, we offer extensive learning opportunities and generous benefits, including robust health coverage and wellness initiatives, all within a supportive environment that values diversity and inclusion. Join us in our mission to drive positive change while enjoying a fulfilling career in a rapidly expanding global tech company.
