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For Companies At a Glance
- Tasks: Lead operations for customer-facing platforms and manage project delivery.
- Company: Join The Economist Group, a leader in innovation and analytical insights.
- Benefits: Competitive pension, private health insurance, remote work options, and generous leave.
- Why this job: Make a real impact by driving progress and improving customer experiences.
- Qualifications: Experience in operations, strong analytical skills, and excellent communication.
- Other info: Dynamic role with opportunities for personal growth and professional development.
The predicted salary is between 48000 - 72000 £ per year.
We are an organisation that exists to drive progress. That’s the "red thread" that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them. We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity.
About the Role
As the Senior Operations Lead, you will be the central hub for our Customer Operations team. You’ll drive the daily operations that power our customer-facing platforms, including our e-commerce system, app pricing, and subscription paywalls. This role is critical for ensuring our team hits its delivery deadlines while collaborating closely with Acquisition and Retention marketing teams to launch new subscription campaigns, experiments, and fulfilment operations.
What You’ll Do (Responsibilities)
- Team & Project Management
- Lead sprint planning, manage work allocation, and ensure timely delivery for the team
- Provide project management support, create detailed delivery plans, and elevate any risks, blockers, or dependencies
- Develop the team’s skills and knowledge through training; ensure all processes are continuously maintained, improved, and understood
- Act as a central point-of-contact for circulation marketing, product, and technology teams, providing escalation support
- Platform & Campaign Operations
- Manage the end-to-end process for our offer touchpoints, from request through to delivery and sign off
- Oversee the release and regression testing process, ensuring changes are communicated and bugs are raised
- Support the testing roadmap by gathering clear requirements, creating tickets, and maintaining documentation
- Maintain our acquisition and retention app pricing as per marketing requirements
- Process Improvement & Strategy
- Monitor and develop quality control processes, working with the internal QA team to adopt best practices
- Work closely with third party vendors and internal teams to ensure bugs are resolved in a timely manner and enhancement requests are logged
- Identify opportunities for process improvement and assist with implementation
- Ensure our KPIs are met, provide regular progress updates, and support roadmap planning
- Become a subject matter expert on our systems and dependencies to confidently suggest solutions
What You’ll Bring Required
- Proven experience in planning, analysis, and reporting, preferably in an operations role
- Experience working with CRM, Finance, or e-commerce systems
- A problem solving mindset and strong analytical thinking skills
- Excellent verbal and written communication skills, with the ability to explain complex concepts to non-technical stakeholders
- High attention to detail with a positive, organized, and resourceful attitude
- Ability to lead, support, and mentor a team
- Proficiency with Google Workspace and Google Sheets/Excel
- Experience in campaign set up and QA processes
- A strong awareness of marketing principles and activities
- Experience working with teams remotely (UK and overseas)
AI usage for your application
We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications.
What we offer
Our benefits package is designed to support your wellbeing, growth and work life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 40 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.
Senior Operations Lead London - Commercial employer: Economist Group
Contact Detail:
Economist Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Lead London - Commercial
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at The Economist Group. A friendly chat can open doors and give you insights that might just help you land that Senior Operations Lead role.
✨Tip Number 2
Prepare for the interview by understanding the company’s mission and values. Show us how your experience aligns with TEG's commitment to innovation and analytical rigour. We love candidates who can connect their skills to our goals!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to operations management. We want to see how you think on your feet and approach challenges, especially in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at The Economist Group.
We think you need these skills to ace Senior Operations Lead London - Commercial
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Operations Lead role. Highlight your experience in operations, project management, and any relevant skills that align with what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills—give us examples of how you've tackled challenges in previous roles. We love a good story about overcoming obstacles, especially if it relates to operations or team management!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate well-structured applications that get straight to the point, making it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Economist Group
✨Know Your Operations Inside Out
Before the interview, dive deep into the operations side of The Economist Group. Familiarise yourself with their customer-facing platforms and how they manage e-commerce systems. Being able to discuss specific processes or improvements you could bring will show your genuine interest and expertise.
✨Showcase Your Analytical Skills
Prepare examples that highlight your problem-solving mindset and analytical thinking. Think of situations where you've successfully tackled operational challenges or improved processes. This will demonstrate your ability to contribute to the role's requirements effectively.
✨Communicate Clearly and Confidently
Since the role involves explaining complex concepts to non-technical stakeholders, practice articulating your thoughts clearly. Use simple language to explain your past experiences and how they relate to the job. This will help you connect better with the interviewers.
✨Be Ready to Discuss Team Management
As a Senior Operations Lead, you'll need to lead and mentor a team. Prepare to discuss your leadership style and provide examples of how you've developed team skills in the past. Highlight any training initiatives you've implemented to show your commitment to team growth.
