Sales Operations Administrator London - Commercial

We are an organisation that exists to drive progress. That\’s the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them.

We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity.

The Role

We are looking for a Sales Operations Administrator to work as part of a centralised team as well as support our commercial colleagues across the Group. This role would suit a proactive, detail-oriented individual who is used to operating in a fast-paced environment; preferably with experience of supporting sales teams as they transition to new processes, tools and ways of working.

This is a new role at TEG. The successful candidate will be working closely with sales operations colleagues to embed new ways of working and the associated business processes. You will be working closely with sales leadership to ensure that any changes that are requested or undertaken within Salesforce, driving a more consistent and aligned approach across business units. You will also partner closely with Sales Enablement to highlight themes and questions that may come from training needs rather than a system development, or user interface.

This is a pivotal role as we land the first phases of a transformation programme, ‘Client and Commercial Excellence’ (CCE). You will make sure the large CRM implementation of that programme is adopted, and great governance and support ensure our sales colleagues understand how to bring the tools to life in their everyday success and get the close, frontline support that they need for the new SalesForce environment to deliver on its potential value.

In this role you will bring your drive for sales process optimization, and leverage experience to support system analysis, design, improvement, and implementation efforts and translate the company business process needs into business and technical requirements if needed.

Responsibilities will include:

1. Supporting sales teams and stakeholders as they start to use the new CRM – identifying, escalating and working to fix any issues, answering any data or user interface questions or escalating any that would be considered system or technology fixes as appropriate.
2. Understanding the impact of any specific requests that are received in order to give context why those requests are being made.
3. Helping define, simplify and improve escalation & support procedures for sales colleagues.
4. Providing pivotal support for the continuing CRM workstream of the CCE programme, aiding the coordination and collaboration of the Waved approach to go live through your high quality and timely completion of input and support.
5. Proposing and creating specific, predetermined dashboards and reports for teams in Salesforce, in conjunction with your operations colleagues, on the questions and nature of the support that is provided.

Who you are:

1. Proven ability to work in internal client facing roles with strong understanding and knowledge of IT and sales operations processes and purpose.
2. Ability to think analytically, critically evaluate the information gathered from multiple sources, reconcile conflicts, and turn high-level requests into requests from low-level information to a more general understanding.
3. Experience with ensuring business and sales needs are properly interpreted and translated into consistent processes and workflows.
4. Deep knowledge and history of working with Salesforce.com and a desire to further or extend that knowledge if required.
5. Clear understanding of what good process and data governance looks like.

Nice to have:

1. Experience working with sales colleagues in a fast-paced, global environment.
2. Ability to work independently and escalate and communicate issues when required.
3. Superior problem-solving, analytical, and quantitative skills.
4. Willing to work in a highly demanding and result-oriented team environment.
5. Excellent English communication skills – both written and oral.

What we offer

Benefits
We offer excellent benefits including an incentive programme, generous annual and parental leave policies, volunteering days and well-being support throughout the year, as well as free access to all Economist content. Country specific benefits are also offered.

Our Values
Our values are a collective set of beliefs and behaviours that strengthen The Economist Group\’s purpose and demonstrate where we want to be as an organisation. They reflect on our mission to pursue progress for individuals, organisations and the world.

Independence
We are not bound to any party or interest and encourage exploration and free-thinking. We champion freedom, both within our organisation and around the world.

Integrity
We are bold in our efforts to uncover the truth and stand up for what we believe in. We inspire trust through our rigour, fact-checking and transparency.

Excellence
We aspire to the highest standards in all we do. We are ambitious and inquisitive in our pursuit of continuous progress and innovation.

Inclusivity
We value diversity in thought and background and encourage healthy debate with a breadth of perspectives. We treat our colleagues and customers fairly and respectfully.

Openness
We foster a collaborative and empathetic culture conducive to the interests, wit and initiative of our colleagues. New ideas are our lifeblood.

The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our colleagues and potential colleagues regardless of ethnic origin, national origin, gender, gender identity, race, colour, religious beliefs, disability, sexual orientation, age, marital status or any other status.

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