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For Companies At a Glance
- Tasks: Lead operations for customer-facing platforms and manage project delivery.
- Company: Join The Economist Group, a leader in innovation and analytical insights.
- Benefits: Competitive pension, private health insurance, remote work options, and generous leave.
- Why this job: Make a real impact by driving progress and improving customer experiences.
- Qualifications: Experience in operations, strong analytical skills, and excellent communication.
- Other info: Dynamic role with opportunities for personal growth and professional development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are an organisation that exists to drive progress. That's the "red thread" that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them.
We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity.
About the Role
As the Senior Operations Lead, you will be the central hub for our Customer Operations team. You'll drive the daily operations that power our customer-facing platforms, including our e-commerce system, app pricing, and subscription paywalls. This role is critical for ensuring our team hits its delivery deadlines while collaborating closely with Acquisition and Retention marketing teams to launch new subscription campaigns, experiments, and fulfilment operations.
What Youâll Do (Responsibilities)
- Team & Project Management
- Lead sprint planning, manage work allocation, and ensure timely delivery for the team
- Provide project management support, create detailed delivery plans, and elevate any risks, blockers, or dependencies
- Develop the teamâs skills and knowledge through training; ensure all processes are continuously maintained, improved, and understood
- Act as a central point-of-contact for circulation marketing, product, and technology teams, providing escalation support
- Platform & Campaign Operations
- Manage the end-to-end process for our offer touchpoints, from request through to delivery and signâoff
- Oversee the release and regression testing process, ensuring changes are communicated and bugs are raised
- Support the testing roadmap by gathering clear requirements, creating tickets, and maintaining documentation
- Maintain our acquisition and retention app pricing as per marketing requirements
- Process Improvement & Strategy
- Monitor and develop quality control processes, working with the internal QA team to adopt best practices
- Work closely with thirdâparty vendors and internal teams to ensure bugs are resolved in a timely manner and enhancement requests are logged
- Identify opportunities for process improvement and assist with implementation
- Ensure our KPIs are met, provide regular progress updates, and support roadmap planning
- Become a subjectâmatter expert on our systems and dependencies to confidently suggest solutions
What Youâll Bring
- Proven experience in planning, analysis, and reporting, preferably in an operations role
- Experience working with CRM, Finance, or eâcommerce systems
- A problemâsolving mindset and strong analytical thinking skills
- Excellent verbal and written communication skills, with the ability to explain complex concepts to nonâtechnical stakeholders
- High attention to detail with a positive, organized, and resourceful attitude
- Ability to lead, support, and mentor a team
- Proficiency with Google Workspace and Google Sheets/Excel
- Experience in campaign setâup and QA processes
- A strong awareness of marketing principles and activities
- Experience working with teams remotely (UK and overseas)
AI usage for your application
We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications.
What we offer
Our benefits package is designed to support your wellbeing, growth and workâlife balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program.
We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 40 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home.
You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.
Operations Lead London - Commercial employer: Economist Group
Contact Detail:
Economist Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Operations Lead London - Commercial
â¨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that arenât even advertised yet.
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their mission, so think about how you can contribute to their goals.
â¨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experience, the better you'll perform when it counts.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Lead London - Commercial
Some tips for your application đŤĄ
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how your values align with our mission at The Economist Group. A personal touch can make all the difference.
Tailor Your CV: Make sure your CV is tailored to the Operations Lead role. Highlight relevant experience and skills that match the job description. We love seeing how your background fits into what we do!
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate candidates who can communicate complex ideas simply, especially since you'll be working with diverse teams.
Apply Through Our Website: Don't forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy to navigate!
How to prepare for a job interview at Economist Group
â¨Know Your Operations Inside Out
Before the interview, dive deep into the operations side of The Economist Group. Familiarise yourself with their customer-facing platforms and how they manage e-commerce systems. Being able to discuss specific processes or improvements you could bring to the table will show your genuine interest and expertise.
â¨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully tackled operational challenges. Highlight your analytical thinking and how youâve used data to drive decisions. This will demonstrate that you have the right mindset for the Senior Operations Lead role.
â¨Communicate Clearly and Confidently
Since the role involves explaining complex concepts to non-technical stakeholders, practice articulating your thoughts clearly. Use simple language to explain your previous projects and how they relate to the responsibilities of the position. This will help you stand out as a strong communicator.
â¨Be Ready to Discuss Team Management
Think about your leadership style and how youâve developed teams in the past. Be prepared to share specific strategies youâve used for training and mentoring team members. This will show that youâre not just a doer but also someone who can inspire and elevate others in the team.
