The Economist Group is seeking a Customer Service Executive to support the Customer Service Manager in daily operations, handling escalations, KPI reporting, and process documentation for our global subscription service.
You will work with outsourced partners, communicate issues, and help ensure high-standard customer care across channels. Hybrid roles and a strong focus on policy clarity and data-driven improvements are central to the role.
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B2C Subscriber Experience Exec - Remote/Hybrid employer: Economist Group
The Economist Group is an exceptional employer that fosters a culture of innovation, integrity, and excellence, making it an ideal place for a B2C Customer Service Executive. With a commitment to employee growth, the company offers a competitive benefits package, including flexible working arrangements, comprehensive health support, and opportunities for professional development. Located in a dynamic environment, employees are encouraged to contribute ideas and take ownership of their work, ensuring a meaningful and rewarding career path.
