At a Glance
- Tasks: Support the sales team by processing orders and providing customer support in a tech environment.
- Company: Join a leading IT solutions provider with a focus on innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with great career advancement potential.
- Why this job: Be part of a dynamic team driving sales in cutting-edge technology.
- Qualifications: Experience in sales support or customer service, with a passion for IT solutions.
The predicted salary is between 30000 - 40000 £ per year.
Job Purpose
To support the sales Account Management team in driving revenue across IT products, software, and services by providing administrative, operational, and customer support. The role ensures accurate processing of quotations, orders, coordination of technical solutions, and delivery of high-quality customer experiences within a fast-paced technology environment.
Key Responsibilities
- Support the sales team with preparation of IT quotations.
- Process customer orders for hardware, software licenses, and managed services accurately and in a timely manner.
- Respond to customer enquiries regarding IT products, services, pricing, and delivery via phone and email.
- Maintain and update customer records and opportunities within CRM systems.
- Follow up on quotations, renewals (e.g., software licensing, support contracts), and active sales opportunities.
- Coordinate with internal teams including pre-sales, engineering, and service delivery to ensure solutions meet customer requirements.
- Liaise with vendors and distributors to support procurement and pricing for IT solutions.
- Prepare sales reports, pipeline updates, forecasts, and performance data.
- Assist with contract administration including SLAs, licensing agreements, and renewals.
- Build and maintain strong relationships with customers, vendors, and internal stakeholders.
- Ensure compliance with company processes, data protection standards, and IT security policies.
- Provide support to the New Business acquisition function by prospecting and transacting with SMB customers.
Skills and Experience
- Previous experience in internal sales, sales support, or customer service within an IT, technology, or digital services environment.
- Basic understanding of IT solutions such as cloud computing, networking, cybersecurity, and SaaS.
- Strong communication skills with the ability to engage both technical and non-technical stakeholders.
- Excellent organisational and time-management skills.
- Proficiency in Microsoft Office, CRM systems, and ideally exposure to PSA/ERP tools.
- High attention to detail, particularly in order processing and contract accuracy.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving skills with a customer-focused mindset.
Qualifications
- GCSEs (or equivalent) including English and Mathematics.
- Degree in Business, IT, or a related field is advantageous.
- Relevant vendor certifications (e.g., Microsoft, AWS, Cisco) are desirable.
Key Competencies
- Customer focus in a technology-driven environment.
- Ability to communicate technical concepts clearly.
- Team collaboration across sales and technical functions.
- Attention to detail and accuracy.
- Organisation and planning.
- Commercial awareness of IT solutions and services.
- Initiative, adaptability, and continuous learning.
Reporting To: Sales Support Team Leader
Location: London
Hours: 37.5 hours (9:00am–5:30pm, Monday–Friday)
Office Days: 3 days per week
Internal Sales Executive in London employer: Econocom UK, IRL & USA
At Econocom Products & Solutions UK Limited, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. Our Internal Sales Executive role offers not only competitive benefits and a supportive environment but also ample opportunities for professional growth within the fast-paced technology sector in London. Join us to be part of a team that values innovation, customer satisfaction, and continuous learning, ensuring you thrive in your career while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Executive in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Internal Sales Executive role.
✨Tip Number 2
Prepare for those interviews! Research the company and its products inside out. We want you to be able to discuss how your skills in IT solutions and customer service can drive revenue and enhance customer experiences.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We love seeing candidates who take initiative!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s the best way to ensure your application gets seen by the right people in our sales team.
We think you need these skills to ace Internal Sales Executive in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Internal Sales Executive. Highlight any relevant experience in sales support or customer service, especially within IT. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Office and any CRM systems you've used. If you have experience with IT solutions like cloud computing or cybersecurity, make sure to highlight that too. We’re all about those details!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Econocom UK, IRL & USA
✨Know Your IT Stuff
Brush up on your knowledge of IT solutions like cloud computing, networking, and cybersecurity. Being able to discuss these topics confidently will show that you understand the products and services you'll be supporting.
✨Master the Art of Communication
Practice explaining technical concepts in simple terms. You’ll need to engage with both technical and non-technical stakeholders, so being clear and concise is key. Role-play with a friend or family member to get comfortable.
✨Get Organised
Familiarise yourself with CRM systems and Microsoft Office tools. Being organised and detail-oriented is crucial for processing orders and maintaining customer records, so demonstrate your ability to manage these tasks efficiently.
✨Show Your Customer Focus
Prepare examples of how you've provided excellent customer service in the past. Highlight your problem-solving skills and how you’ve built strong relationships with customers, as this role is all about delivering high-quality experiences.
