At a Glance
- Tasks: Support the hire team by managing customer interactions and vehicle records.
- Company: Join the UK's largest supplier of winter maintenance vehicles.
- Benefits: Flexible working hours and a dynamic team environment.
- Other info: Great opportunity for career growth in a fast-paced industry.
- Why this job: Be part of a unique business model and make a real difference.
- Qualifications: Strong organisational skills and proficiency in data management.
The predicted salary is between 25000 - 30000 £ per year.
Econ Engineering Limited are the UK’s largest supplier of winter and highways maintenance vehicles. Due to the continued growth of our business, we are currently looking to recruit a Hire Administrator for our hire and service centre at Sowerby. This is a unique business model so a ‘can-do’ flexible approach is a must.
The successful applicant will work alongside the hire team and have responsibilities including:
- Liaising with customers to create a job card for field engineers.
- Inputting hire and proforma invoices and dealing with customer invoice queries.
- Telephone and reception duties.
- Printing calibration certificates/manuals/training packs.
- Maintenance of all vehicle records.
- Organise compliance documents to be sent to customers.
Skills:
- Proficiency in data management and software systems: Familiarity with CRM systems or fleet management software to manage bookings, inventory, and customer details efficiently.
- Strong organisational skills: Ability to prioritise tasks, manage multiple projects simultaneously, and ensure all aspects of the hire process are handled smoothly.
- Team collaboration: Ability to work closely with other departments, such as engineering, finance, and sales to ensure a seamless operation.
- Adaptability and flexibility: Willingness to adapt to changing circumstances, including last‑minute schedule changes or urgent customer requests.
- Proactive approach: Anticipating potential challenges or customer needs and addressing them before they become issues.
- Strong attention to detail and a systematic approach: Demonstrates meticulous attention to detail and utilises a structured methodology to ensure accuracy and thoroughness in all tasks.
- Highly numerate with excellent written and verbal communication skills: Possesses strong numerical skills and is adept at conveying information clearly and effectively in both written and spoken forms.
- Capable of performing well under pressure and meeting tight deadlines: Able to maintain high performance and produce quality work even in high‑pressure situations and when working against deadlines.
- Outstanding customer service abilities: Provides exceptional service to clients, addressing their needs promptly and professionally, and ensuring a positive experience.
- Experience in HGV/Fleet/Engineering or Customer Service is a plus: Prior experience in Heavy Goods Vehicles, fleet management, engineering, or customer service is advantageous, adding value to the role.
- Flexible working approach: Ability to remain flexible and cover the needs of a fast‑moving business especially at busy times and during inclement weather.
HIRE ADMINISTRATOR in Sowerby Bridge employer: Econ Engineering Ltd
Econ Engineering Limited is an exceptional employer, offering a dynamic work environment at our Sowerby hire and service centre, where collaboration and flexibility are key. We prioritise employee growth through ongoing training and development opportunities, while our commitment to outstanding customer service ensures that every team member plays a vital role in our success. Join us to be part of a forward-thinking company that values your contributions and supports your career aspirations in the thriving highways maintenance sector.
StudySmarter Expert Advice🤫
We think this is how you could land HIRE ADMINISTRATOR in Sowerby Bridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Econ Engineering Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Econ Engineering Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace HIRE ADMINISTRATOR in Sowerby Bridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Econ Engineering Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Econ Engineering Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Econ Engineering Ltd!
How to prepare for a job interview at Econ Engineering Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
