At a Glance
- Tasks: Lead enterprise client success and optimise AI-driven commerce strategies.
- Company: Join Azoma, a pioneer in AI-driven commerce with top global brands.
- Benefits: Competitive pay, growth opportunities, and the chance to shape the future of commerce.
- Other info: Dynamic role with a focus on innovation and collaboration.
- Why this job: Be at the forefront of Generative Engine Optimization and work with iconic brands.
- Qualifications: 4-6 years in Amazon ecosystem and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
About Azoma
Azoma is pioneering the future of AI-driven commerce, helping the world's leading consumer brands optimize their visibility across emerging AI platforms including ChatGPT, Amazon Rufus, and Walmart Sparky. We're at the forefront of Generative Engine Optimization (GEO), working with Fortune 500 clients including Mars, Unilever, and P&G, to dominate conversational commerce.
The Role
We're seeking an Enterprise Customer Success Manager who brings deep Amazon marketplace expertise to help scale our enterprise client operations. You'll be the bridge between our AI optimization technology and client success, ensuring flawless execution of high-value programs for global brands.
Key Responsibilities
- Coordinate cross-functional teams to deliver optimization projects on time and within scope
- Develop and refine operational workflows for enterprise-scale deployments
- Analyze performance metrics and translate data into actionable client recommendations
- Build strong relationships with brand managers and digital teams at major FMCG companies
- Contribute to product development based on client feedback and market needs
What We're Looking For
- 4-6 years of experience in Amazon ecosystem (agency or brand-side required)
- Proven track record managing complex e-commerce operations or digital shelf strategies
- Deep understanding of Amazon marketplace dynamics, SEO, and content optimization
- Experience with enterprise clients and managing multiple stakeholder relationships
- Strong analytical skills with ability to derive insights from complex data sets
- Excellent project management and communication abilities
- Experience with AI tools, automation, or emerging commerce technologies
What You'll Get
- Opportunity to shape the future of AI commerce at a fast-growing company
- Work directly with the world's most recognizable consumer brands
- Be part of defining an entirely new category (Generative Engine Optimization)
- Competitive compensation and growth opportunities
Enterprise Customer Success Manager employer: Ecomtent
At Azoma, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As an Enterprise Customer Success Manager, you'll have the unique opportunity to work with leading global brands while contributing to the cutting-edge field of AI-driven commerce. We provide competitive compensation, robust growth opportunities, and a supportive environment that encourages professional development and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Ecomtent are looking for when hiring for a Enterprise Customer Success Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Ecomtent for the Enterprise Customer Success Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Ecomtent as a Enterprise Customer Success Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Ecomtent’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Enterprise Customer Success Manager.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Ecomtent, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Ecomtent's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Ecomtent. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Ecomtent
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Ecomtent uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Ecomtent. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
