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- Tasks: Lead eCommerce strategies and drive growth for exciting DTC brands.
- Company: Join eComplete, a dynamic eCommerce growth agency with a focus on innovation.
- Benefits: Enjoy remote work, flexible hours, and generous holiday allowance.
- Other info: Direct mentoring from industry leaders and excellent career development opportunities.
- Why this job: Make a real impact on brand growth while collaborating with a talented team.
- Qualifications: 6+ years in eCommerce with strong client-facing experience required.
The predicted salary is between 60000 - 80000 £ per year.
eComplete is a specialist eCommerce growth agency working with founder-led DTC brands across beauty, wellness, nutrition, lifestyle, and homeware. We don't operate as a traditional agency; instead, we utilise our proprietary data platform, industry-leading experience, and bespoke global infrastructure to provide embedded insight and support across all functions. This enables us to deliver faster targeted growth at a reduced risk with improved financials for our eCommerce partners and clients.
The Head of eCommerce will own the strategic and commercial relationship across a portfolio of retained client accounts. You'll be the senior operator clients turn to for trading direction, growth planning, and cross-channel orchestration. You'll lead an eCommerce Manager and work alongside specialist channel leads (CRM, Paid, SEO, Dev, Strategy).
Key Responsibilities:- Client Leadership
- Own senior relationships across 6–7 retainer accounts
- Lead weekly trading calls, monthly reviews & quarterly business reviews
- Translate client goals into integrated, cross-channel strategies
- Identify and convert account growth opportunities
- Own trading cadence (reporting, forecasting, promos, peak trading)
- Drive core KPIs: revenue, AOV, CVR, margin & retention
- Build forecasts, models & performance frameworks per account
- Deliver consistent, insight-led reporting across all clients
- Coordinate CRM, paid media, SEO, CRO & development teams
- Ensure all output is commercially aligned and client-ready
- Brief creative, site & CRM work with clear performance focus
- Identify funnel opportunities, risks & optimisation priorities
- Manage and develop an eCommerce Manager
- Set standards, quality bar & ways of working across accounts
- Contribute to wider agency best practice
- Drive organic growth within existing accounts
- Support new business pitches & onboarding
- Contribute to service development & commercial strategy
- 6+ years in eCommerce, ideally have spent the last 3 years in a senior client-facing or trading lead role. Agency, multi-brand DTC, or eCommerce consultancy background strongly preferred.
- Strong commercial fluency: comfortable with P&Ls, contribution margin, LTV, CAC, payback, and forecasting.
- Working knowledge across all major channels: CRM (ideally Klaviyo & Attentive), paid social, paid search, SEO, CRO, and Shopify/BigCommerce.
- Demonstrable track record of growing accounts and managing senior client stakeholders.
- Comfortable in data: GA4, Looker, Shopify analytics, Klaviyo, Meta and Google Ads platforms. Bonus: SQL, BigQuery, Windsor.ai, or similar.
- Confident running trading calls, QBRs, and senior client conversations.
- Excellent written and verbal communication.
- Remote and flexible working
- Holiday, and standard eComplete benefits (enhanced maternity/paternity leave, pension, 25 days holiday)
- Direct mentoring from senior operators across every channel and direct contact with eCommerce Director
This is a brilliant opportunity to have a direct impact on the growth of D2C brands, working within a talented team in an extremely exciting business. Please apply now to be considered.
Head of Ecommerce in Wolverhampton employer: eComplete Group
Contact Detail:
eComplete Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work with DTC brands. Use LinkedIn to connect and engage with industry leaders; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research eComplete and its clients thoroughly. Be ready to discuss how your experience aligns with their needs, especially around trading direction and growth planning.
✨Tip Number 3
Showcase your achievements! When chatting with potential employers, highlight specific examples of how you've driven revenue and improved KPIs in past roles. Numbers speak volumes, so bring your data game!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the eComplete team!
We think you need these skills to ace Head of Ecommerce in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Ecommerce. Highlight your experience in managing client relationships and driving growth, especially in DTC brands. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about eCommerce and how your background makes you the perfect fit for this role. Be sure to mention any specific achievements that demonstrate your commercial fluency.
Showcase Your Data Skills: Since we love data at eComplete, make sure to highlight your experience with analytics tools like GA4 or Shopify analytics. Share examples of how you've used data to drive decisions and improve performance in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at eComplete Group
✨Know Your Numbers
As the Head of Ecommerce, you'll need to be comfortable with P&Ls, contribution margins, and forecasting. Brush up on these financial metrics before your interview. Be ready to discuss how you've used data to drive growth in previous roles.
✨Showcase Your Client Leadership Skills
Prepare examples that highlight your experience in managing senior client relationships. Think about specific instances where you’ve led trading calls or quarterly business reviews, and how you translated client goals into actionable strategies.
✨Familiarise Yourself with Key Channels
Make sure you have a solid understanding of all major channels like CRM, paid media, SEO, and CRO. If you have experience with tools like Klaviyo or Shopify, be ready to share how you've leveraged them to achieve results.
✨Demonstrate Team Leadership
Since you'll be managing an eCommerce Manager, think about your leadership style and how you set standards across accounts. Prepare to discuss how you've developed team members in the past and contributed to best practices within your agency.