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- Tasks: Lead eCommerce strategies and drive growth for exciting DTC brands.
- Company: Join eComplete, a dynamic eCommerce growth agency with a focus on innovation.
- Benefits: Enjoy remote work, flexible hours, and generous holiday leave.
- Other info: Direct mentoring from industry leaders and excellent career development opportunities.
- Why this job: Make a real impact on brand growth while collaborating with a talented team.
- Qualifications: 6+ years in eCommerce with strong client-facing experience required.
The predicted salary is between 60000 - 80000 £ per year.
eComplete is a specialist eCommerce growth agency working with founder-led DTC brands across beauty, wellness, nutrition, lifestyle, and homeware. We don't operate as a traditional agency; instead, we utilise our proprietary data platform, industry-leading experience, and bespoke global infrastructure to provide embedded insight and support across all functions. This enables us to deliver faster targeted growth at a reduced risk with improved financials for our eCommerce partners and clients.
The Head of eCommerce will own the strategic and commercial relationship across a portfolio of retained client accounts. You'll be the senior operator clients turn to for trading direction, growth planning, and cross-channel orchestration. You'll lead an eCommerce Manager and work alongside specialist channel leads (CRM, Paid, SEO, Dev, Strategy).
Key Responsibilities:- Client Leadership
- Own senior relationships across 6–7 retainer accounts
- Lead weekly trading calls, monthly reviews & quarterly business reviews
- Translate client goals into integrated, cross-channel strategies
- Identify and convert account growth opportunities
- Own trading cadence (reporting, forecasting, promos, peak trading)
- Drive core KPIs: revenue, AOV, CVR, margin & retention
- Build forecasts, models & performance frameworks per account
- Deliver consistent, insight-led reporting across all clients
- Coordinate CRM, paid media, SEO, CRO & development teams
- Ensure all output is commercially aligned and client-ready
- Brief creative, site & CRM work with clear performance focus
- Identify funnel opportunities, risks & optimisation priorities
- Manage and develop an eCommerce Manager
- Set standards, quality bar & ways of working across accounts
- Contribute to wider agency best practice
- Drive organic growth within existing accounts
- Support new business pitches & onboarding
- Contribute to service development & commercial strategy
- 6+ years in eCommerce, ideally have spent the last 3 years in a senior client-facing or trading lead role. Agency, multi-brand DTC, or eCommerce consultancy background strongly preferred.
- Strong commercial fluency: comfortable with P&Ls, contribution margin, LTV, CAC, payback, and forecasting.
- Working knowledge across all major channels: CRM (ideally Klaviyo & Attentive), paid social, paid search, SEO, CRO, and Shopify/BigCommerce.
- Demonstrable track record of growing accounts and managing senior client stakeholders.
- Comfortable in data: GA4, Looker, Shopify analytics, Klaviyo, Meta and Google Ads platforms. Bonus: SQL, BigQuery, Windsor.ai, or similar.
- Confident running trading calls, QBRs, and senior client conversations.
- Excellent written and verbal communication.
- Remote and flexible working
- Holiday, and standard eComplete benefits (enhanced maternity/paternity leave, pension, 25 days holiday)
- Direct mentoring from senior operators across every channel and direct contact with eCommerce Director
This is a brilliant opportunity to have a direct impact on the growth of D2C brands, working within a talented team in an extremely exciting business. Please apply now to be considered.
Head of Ecommerce in Southampton employer: eComplete Group
Contact Detail:
eComplete Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce space, attend industry events, and engage with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their growth strategies and be ready to discuss how your experience aligns with their goals. We want you to shine and show them why you're the perfect fit for the Head of eCommerce role!
✨Tip Number 3
Practice your pitch! Be clear about your achievements and how they relate to the key responsibilities of the role. We suggest you highlight your experience with trading calls and client relationships to demonstrate your leadership skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. And remember, applying through our website gives you a direct line to us, so don’t hesitate to take that step!
We think you need these skills to ace Head of Ecommerce in Southampton
Some tips for your application 🫡
Show Your Passion for eCommerce: When writing your application, let your enthusiasm for eCommerce shine through! We want to see how your experience aligns with our mission at eComplete and how you can contribute to the growth of DTC brands.
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Ecommerce role. Highlight relevant experiences and skills that match the job description, especially your client-facing roles and commercial fluency.
Be Clear and Concise: We appreciate clarity in communication. Keep your application straightforward and to the point, showcasing your achievements and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at eComplete.
How to prepare for a job interview at eComplete Group
✨Know Your Numbers
As the Head of Ecommerce, you'll need to be comfortable with P&Ls and key performance indicators. Brush up on your financial metrics like AOV, CVR, and LTV before the interview. Being able to discuss these confidently will show that you understand the commercial side of eCommerce.
✨Showcase Your Leadership Skills
You'll be managing an eCommerce Manager and leading client relationships, so it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully led teams or projects in the past, especially in a client-facing role. This will highlight your ability to drive results and inspire others.
✨Understand the Client's Needs
Research eComplete and its clients thoroughly. Understand their business model and the challenges they face in the DTC space. During the interview, be ready to discuss how you would translate client goals into actionable strategies. This shows that you're proactive and client-focused.
✨Be Data-Driven
Familiarise yourself with the data tools mentioned in the job description, like GA4 and Shopify analytics. Be prepared to discuss how you've used data to inform decisions in previous roles. This will demonstrate your analytical skills and your ability to leverage insights for growth.