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- Tasks: Lead eCommerce strategies and drive growth for exciting DTC brands.
- Company: Join eComplete, a dynamic eCommerce growth agency with a focus on innovation.
- Benefits: Enjoy remote work, flexible hours, and generous holiday leave.
- Other info: Direct mentoring from industry leaders and excellent career development opportunities.
- Why this job: Make a real impact on brand growth while collaborating with talented professionals.
- Qualifications: 6+ years in eCommerce with strong client-facing experience required.
The predicted salary is between 60000 - 80000 £ per year.
eComplete is a specialist eCommerce growth agency working with founder-led DTC brands across beauty, wellness, nutrition, lifestyle, and homeware. We don't operate as a traditional agency; instead, we utilise our proprietary data platform, industry-leading experience, and bespoke global infrastructure to provide embedded insight and support across all functions. This enables us to deliver faster targeted growth at a reduced risk with improved financials for our eCommerce partners and clients.
The Head of eCommerce will own the strategic and commercial relationship across a portfolio of retained client accounts. You'll be the senior operator clients turn to for trading direction, growth planning, and cross-channel orchestration. You'll lead an eCommerce Manager and work alongside specialist channel leads (CRM, Paid, SEO, Dev, Strategy).
Key Responsibilities:- Client Leadership
- Own senior relationships across 6–7 retainer accounts
- Lead weekly trading calls, monthly reviews & quarterly business reviews
- Translate client goals into integrated, cross-channel strategies
- Identify and convert account growth opportunities
- Own trading cadence (reporting, forecasting, promos, peak trading)
- Drive core KPIs: revenue, AOV, CVR, margin & retention
- Build forecasts, models & performance frameworks per account
- Deliver consistent, insight-led reporting across all clients
- Coordinate CRM, paid media, SEO, CRO & development teams
- Ensure all output is commercially aligned and client-ready
- Brief creative, site & CRM work with clear performance focus
- Identify funnel opportunities, risks & optimisation priorities
- Manage and develop an eCommerce Manager
- Set standards, quality bar & ways of working across accounts
- Contribute to wider agency best practice
- Drive organic growth within existing accounts
- Support new business pitches & onboarding
- Contribute to service development & commercial strategy
- 6+ years in eCommerce, ideally have spent the last 3 years in a senior client-facing or trading lead role. Agency, multi-brand DTC, or eCommerce consultancy background strongly preferred.
- Strong commercial fluency: comfortable with P&Ls, contribution margin, LTV, CAC, payback, and forecasting.
- Working knowledge across all major channels: CRM (ideally Klaviyo & Attentive), paid social, paid search, SEO, CRO, and Shopify/BigCommerce.
- Demonstrable track record of growing accounts and managing senior client stakeholders.
- Comfortable in data: GA4, Looker, Shopify analytics, Klaviyo, Meta and Google Ads platforms. Bonus: SQL, BigQuery, Windsor.ai, or similar.
- Confident running trading calls, QBRs, and senior client conversations.
- Excellent written and verbal communication.
- Remote and flexible working
- Holiday, and standard eComplete benefits (enhanced maternity/paternity leave, pension, 25 days holiday)
- Direct mentoring from senior operators across every channel and direct contact with eCommerce Director
This is a brilliant opportunity to have a direct impact on the growth of D2C brands, working within a talented team in an extremely exciting business. Please apply now to be considered.
Head of Ecommerce in Sheffield employer: eComplete Group
Contact Detail:
eComplete Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work with DTC brands. Use LinkedIn to connect and engage with industry leaders; you never know who might have a lead on your dream job!
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies that highlight your achievements in eCommerce. Share these on your social media or personal website to grab the attention of potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of key metrics like AOV, CVR, and LTV. Be ready to discuss how you've driven growth in past roles and how you can do the same for eComplete's clients.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at eComplete.
We think you need these skills to ace Head of Ecommerce in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Ecommerce role. Highlight your experience in eCommerce, especially any client-facing roles, and showcase how your skills align with the responsibilities listed in the job description.
Showcase Your Achievements: Don’t just list your duties; we want to see your impact! Include specific examples of how you've driven growth or improved performance in previous roles. Numbers speak volumes, so throw in some KPIs if you can!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at eComplete Group
✨Know Your Numbers
As the Head of Ecommerce, you'll need to be comfortable with P&Ls and key performance indicators. Brush up on your financial metrics like revenue, AOV, and margin before the interview. Being able to discuss these confidently will show that you understand the commercial side of eCommerce.
✨Showcase Your Client Leadership Skills
Prepare examples of how you've successfully managed senior client relationships in the past. Think about specific challenges you faced and how you turned them into growth opportunities. This will demonstrate your ability to lead trading calls and quarterly business reviews effectively.
✨Familiarise Yourself with Cross-Channel Strategies
Since the role involves coordinating various teams, make sure you can discuss how you've integrated different channels like CRM, SEO, and paid media in previous roles. Bring examples of successful campaigns where you’ve aligned these channels for maximum impact.
✨Be Data-Driven
eComplete values insight-led reporting, so come prepared to talk about your experience with analytics tools like GA4 or Shopify analytics. Highlight how you've used data to drive decisions and optimise performance in your previous roles, as this will resonate well with the interviewers.