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- Tasks: Lead eCommerce strategies and drive growth for exciting DTC brands.
- Company: Join eComplete, a dynamic eCommerce growth agency with a focus on innovation.
- Benefits: Enjoy remote work, flexible hours, and generous holiday leave.
- Other info: Direct mentoring from industry leaders and excellent career development opportunities.
- Why this job: Make a real impact on brand growth while collaborating with talented professionals.
- Qualifications: 6+ years in eCommerce with strong client-facing experience required.
The predicted salary is between 60000 - 80000 £ per year.
eComplete is a specialist eCommerce growth agency working with founder-led DTC brands across beauty, wellness, nutrition, lifestyle, and homeware. We don't operate as a traditional agency; instead, we utilise our proprietary data platform, industry-leading experience, and bespoke global infrastructure to provide embedded insight and support across all functions. This enables us to deliver faster targeted growth at a reduced risk with improved financials for our eCommerce partners and clients.
The Head of eCommerce will own the strategic and commercial relationship across a portfolio of retained client accounts. You'll be the senior operator clients turn to for trading direction, growth planning, and cross-channel orchestration. You'll lead an eCommerce Manager and work alongside specialist channel leads (CRM, Paid, SEO, Dev, Strategy).
Key Responsibilities:
- Client Leadership
- Own senior relationships across 6–7 retainer accounts
- Lead weekly trading calls, monthly reviews & quarterly business reviews
- Translate client goals into integrated, cross-channel strategies
- Identify and convert account growth opportunities
- Trading & Commercial Performance
- Own trading cadence (reporting, forecasting, promos, peak trading)
- Drive core KPIs: revenue, AOV, CVR, margin & retention
- Build forecasts, models & performance frameworks per account
- Deliver consistent, insight-led reporting across all clients
- Cross-Channel Delivery
- Coordinate CRM, paid media, SEO, CRO & development teams
- Ensure all output is commercially aligned and client-ready
- Brief creative, site & CRM work with clear performance focus
- Identify funnel opportunities, risks & optimisation priorities
- Team Leadership
- Manage and develop an eCommerce Manager
- Set standards, quality bar & ways of working across accounts
- Contribute to wider agency best practice
- Commercial Growth
- Drive organic growth within existing accounts
- Support new business pitches & onboarding
- Contribute to service development & commercial strategy
Skills & Experience:
- 6+ years in eCommerce, ideally have spent the last 3 years in a senior client-facing or trading lead role. Agency, multi-brand DTC, or eCommerce consultancy background strongly preferred.
- Strong commercial fluency: comfortable with P&Ls, contribution margin, LTV, CAC, payback, and forecasting.
- Working knowledge across all major channels: CRM (ideally Klaviyo & Attentive), paid social, paid search, SEO, CRO, and Shopify/BigCommerce.
- Demonstrable track record of growing accounts and managing senior client stakeholders.
- Comfortable in data: GA4, Looker, Shopify analytics, Klaviyo, Meta and Google Ads platforms. Bonus: SQL, BigQuery, Windsor.ai, or similar.
- Confident running trading calls, QBRs, and senior client conversations.
- Excellent written and verbal communication.
Benefits & Package:
- Remote and flexible working
- Holiday, and standard eComplete benefits (enhanced maternity/paternity leave, pension, 25 days holiday)
- Direct mentoring from senior operators across every channel and direct contact with eCommerce Director
This is a brilliant opportunity to have a direct impact on the growth of D2C brands, working within a talented team in an extremely exciting business. Please apply now to be considered.
Head of Ecommerce in Leeds employer: eComplete Group
Contact Detail:
eComplete Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work with DTC brands. Use LinkedIn to connect and engage with industry leaders; you never know who might have a lead on your dream job!
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies that highlight your achievements in eCommerce. Share these on your social media or personal website to grab the attention of potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on key metrics and strategies relevant to the role. Be ready to discuss how you've driven growth and managed client relationships in past roles—this will show you're the right fit for the Head of eCommerce position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at eComplete.
We think you need these skills to ace Head of Ecommerce in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Ecommerce. Highlight your experience in managing client relationships and driving growth, especially in DTC brands. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about eCommerce and how your background makes you the perfect fit for this role. Be sure to mention any specific achievements that demonstrate your commercial fluency.
Showcase Your Data Skills: Since we love data at eComplete, make sure to highlight your experience with analytics tools like GA4 or Shopify analytics. Let us know how you've used data to drive decisions and improve performance in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at eComplete Group
✨Know Your Numbers
As the Head of Ecommerce, you'll need to be comfortable with P&Ls and key performance indicators. Brush up on your financial metrics like AOV, CVR, and CAC before the interview. Being able to discuss these confidently will show that you understand the commercial side of eCommerce.
✨Showcase Your Leadership Skills
You'll be managing an eCommerce Manager and leading cross-channel teams. Prepare examples of how you've successfully led teams in the past, particularly in a client-facing role. Highlight your ability to set standards and drive performance across accounts.
✨Demonstrate Cross-Channel Knowledge
Familiarise yourself with all major channels mentioned in the job description, such as CRM, SEO, and paid media. Be ready to discuss how you've integrated these channels in previous roles to drive growth. This will show that you can coordinate effectively across different functions.
✨Prepare for Client Conversations
Since you'll be leading trading calls and quarterly business reviews, practice articulating your thoughts clearly and confidently. Think about how you would translate client goals into actionable strategies and be prepared to discuss specific examples from your experience.