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- Tasks: Lead eCommerce accounts, analyse performance, and coordinate cross-channel activities.
- Company: Join eComplete, a dynamic eCommerce growth agency for DTC brands.
- Benefits: Enjoy remote work, flexible hours, and 25 days holiday.
- Other info: Direct mentoring from senior operators and clear career development opportunities.
- Why this job: Make a real impact on exciting D2C brands and grow your career.
- Qualifications: 2-4 years in eCommerce with hands-on experience in Shopify or BigCommerce.
The predicted salary is between 35000 - 45000 £ per year.
eComplete is a specialist eCommerce growth agency working with founder-led DTC brands across beauty, wellness, nutrition, lifestyle, and homeware. We don't operate as a traditional agency; instead, we utilise our proprietary data platform, industry-leading experience, and bespoke global infrastructure to provide embedded insight and support across all functions. This enables us to deliver faster targeted growth at a reduced risk with improved financials for our eCommerce partners and clients.
The eCommerce Manager will be the day-to-day operator across a portfolio of retainer accounts. You'll keep the trading rhythm running, coordinate channel specialists, prepare reporting, and act as a key contact for client teams. This is a hands-on role with broad exposure across every part of the eCommerce stack, with a clear development path into Head of eCommerce.
Key Responsibilities:
- Day-to-day lead across a portfolio of retainer eCommerce clients; own agendas, actions, and status updates.
- Act as key operational link between Head of eCommerce and specialist teams, ensuring delivery stays on track.
- Build and deliver weekly trade decks; analyse performance across Shopify, BigCommerce, GA4, Klaviyo, Meta, and Google Ads.
- Monitor daily/weekly performance, identifying risks, anomalies, and growth opportunities.
- Support monthly reporting and QBRs with clear, insight-led analysis.
- Coordinate cross-channel activity across CRM, paid media, SEO, CRO, and development teams.
- Manage campaign and project delivery against client priorities, ensuring timelines and quality standards are met.
- Conduct QA across creative, CRM campaigns, landing pages, and reporting before client delivery.
- Support site updates, merchandising, and product launches across eCommerce platforms.
- Build commercial understanding of client P&L, margins, and growth levers.
Skills & Experience:
- 2-4 years in eCommerce; agency-side or in a multi-brand DTC environment.
- Hands-on experience with Shopify or BigCommerce.
- Working knowledge of CRM (ideally Klaviyo), paid media basics, and SEO fundamentals.
- Strong with data and reporting: GA4, Looker, platform analytics, comfortable in spreadsheets.
- Highly organised, with a track record of running multiple accounts or projects in parallel.
- Confident, professional client communication style.
- Genuinely curious about trading, growth, and how levers connect across channels.
Benefits & Package:
- Remote and flexible working.
- Holiday, and standard eComplete benefits (enhanced maternity/paternity leave, pension, 25 days holiday).
- Clear career development path.
- Direct mentoring from senior operators across every channel and direct contact with eCommerce Director.
This is a brilliant opportunity to have a direct impact on the growth of D2C brands, working within a talented team in an extremely exciting business. Please apply now to be considered.
Ecommerce Manager employer: eComplete Group
Contact Detail:
eComplete Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Manager
✨Network Like a Pro
Get out there and connect with people in the eCommerce space! Attend industry events, join online forums, and engage on LinkedIn. The more connections you make, the better your chances of landing that dream job.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've driven growth or improved performance in past roles. We want to see your hands-on experience shine through!
✨Tailor Your Approach
Every company is different, so make sure you tailor your conversations to fit their needs. Research eComplete Group and understand their values and goals. This will help you demonstrate how you can contribute to their success.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at eComplete.
We think you need these skills to ace Ecommerce Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the eCommerce Manager role. Highlight your experience with Shopify, BigCommerce, and any relevant data analysis skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for eCommerce and how you can contribute to our team. Be sure to mention specific examples of your past successes in managing multiple accounts or projects.
Showcase Your Data Skills: Since we love data at StudySmarter, make sure to highlight your experience with analytics tools like GA4 and Looker. Talk about how you've used data to drive growth and improve performance in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at eComplete Group
✨Know Your eCommerce Stuff
Make sure you brush up on your eCommerce knowledge, especially around platforms like Shopify and BigCommerce. Be ready to discuss how you've used data analytics tools like GA4 or Klaviyo in your previous roles. This shows you're not just familiar with the tools but can leverage them for growth.
✨Showcase Your Organisational Skills
Since this role involves managing multiple accounts, be prepared to share examples of how you've successfully juggled various projects in the past. Highlight your organisational strategies and any tools you use to keep everything on track. This will demonstrate your ability to handle the day-to-day operations effectively.
✨Communicate Like a Pro
Client communication is key in this role, so practice articulating your thoughts clearly and confidently. Think about how you can convey complex data insights in a straightforward manner. You might even want to prepare a mock presentation to showcase your reporting skills.
✨Be Curious About Growth
Show genuine interest in trading and growth strategies. Prepare some insightful questions about the company's approach to eCommerce and how they measure success. This not only demonstrates your curiosity but also your commitment to contributing to their growth.