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- Tasks: Lead eCommerce strategies and drive growth for exciting DTC brands.
- Company: Join eComplete, a dynamic eCommerce growth agency with a unique approach.
- Benefits: Enjoy remote work, flexible hours, and generous holiday allowance.
- Other info: Direct mentoring from industry leaders and excellent career development opportunities.
- Why this job: Make a real impact on brand growth while collaborating with talented professionals.
- Qualifications: 6+ years in eCommerce with strong client-facing experience required.
The predicted salary is between 60000 - 80000 £ per year.
eComplete is a specialist eCommerce growth agency working with founder-led DTC brands across beauty, wellness, nutrition, lifestyle, and homeware. We don't operate as a traditional agency; instead, we utilise our proprietary data platform, industry-leading experience, and bespoke global infrastructure to provide embedded insight and support across all functions. This enables us to deliver faster targeted growth at a reduced risk with improved financials for our eCommerce partners and clients.
The Head of eCommerce will own the strategic and commercial relationship across a portfolio of retained client accounts. You'll be the senior operator clients turn to for trading direction, growth planning, and cross-channel orchestration. You'll lead an eCommerce Manager and work alongside specialist channel leads (CRM, Paid, SEO, Dev, Strategy).
- Own senior relationships across 6–7 retainer accounts
- Lead weekly trading calls, monthly reviews & quarterly business reviews
- Identify and convert account growth opportunities
Trading & Commercial Performance
- Own trading cadence (reporting, forecasting, promos, peak trading)
- Build forecasts, models & performance frameworks per account
- Coordinate CRM, paid media, SEO, CRO & development teams
- Brief creative, site & CRM work with clear performance focus
- Identify funnel opportunities, risks & optimisation priorities
Manage and develop an eCommerce Manager. Set standards, quality bar & ways of working across accounts.
Commercial Growth
- Drive organic growth within existing accounts
- Contribute to service development & commercial strategy
6+ years in eCommerce, ideally have spent the last 3 years in a senior client-facing or trading lead role. Agency, multi-brand DTC, or eCommerce consultancy background strongly preferred. Strong commercial fluency: comfortable with P&Ls, contribution margin, LTV, CAC, payback, and forecasting. CRM (ideally Klaviyo & Attentive), paid social, paid search, SEO, CRO, and Shopify/BigCommerce. Demonstrable track record of growing accounts and managing senior client stakeholders. Comfortable in data: Bonus: SQL, BigQuery, Windsor. Confident running trading calls, QBRs, and senior client conversations.
Benefits & Package:
- Remote and flexible working
- Holiday, and standard eComplete benefits (enhanced maternity/paternity leave, pension, 25 days holiday)
- Direct mentoring from senior operators across every channel and direct contact with eCommerce Director
This is a brilliant opportunity to have a direct impact on the growth of D2C brands, working within a talented team in an extremely exciting business.
Ecommerce M employer: eComplete Group
Contact Detail:
eComplete Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce M
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce space, especially those who might know someone at eComplete. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research eComplete's recent projects and think about how your experience aligns with their needs. Show them you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them why you’re the one they want.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the eComplete family.
We think you need these skills to ace Ecommerce M
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Ecommerce. Highlight your experience in managing client relationships and driving growth, especially in DTC brands. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about eCommerce and how your background makes you the perfect fit for this role. Be sure to mention any specific achievements that demonstrate your commercial fluency.
Showcase Your Data Skills: Since we love data at StudySmarter, make sure to highlight your comfort with P&Ls, forecasting, and any tools like SQL or BigQuery. We want to know how you've used data to drive decisions and growth in your previous roles.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at eComplete Group
✨Know Your Numbers
As the Head of eCommerce, you'll need to be comfortable with P&Ls, contribution margins, and forecasting. Brush up on these financial metrics before your interview. Being able to discuss how you've used data to drive growth in previous roles will impress your interviewers.
✨Showcase Your Leadership Skills
You'll be managing an eCommerce Manager and coordinating various teams. Prepare examples of how you've successfully led teams or projects in the past. Highlight your experience in driving organic growth and managing senior client relationships to demonstrate your capability.
✨Familiarise Yourself with Tools
Make sure you're well-versed in the tools mentioned in the job description, like Klaviyo, Shopify, and SEO strategies. If you have experience with SQL or BigQuery, be ready to discuss how you've leveraged these tools for eCommerce success.
✨Prepare for Trading Calls
Since you'll be leading trading calls and quarterly business reviews, practice articulating your thoughts clearly and confidently. Think about how you can present data-driven insights and recommendations effectively, as this will be crucial in your role.